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DianaOrtiz0113:

Buenas Tardes tengo un problema al descargar un tema para mi nokia lumia 520 me dice que no se puede instalar que se produjo un problema con la empresa necesito ayuda urgente!!, gracias por la a atención prestada

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Reply   .   Report yesterday, 10:56PM
yeemei12

yeemei12 ADMIN :

Hi, can you please have your problem in English? Besides, may I have the link of themes which you failed to download? Thanks.
Report yesterday, 6:49AM

catherinepwilson:

I am trying to download e books for my kindle previously I have had no problems now I am getting asked am I alien bot etc when I type in the code it just keeps going back to the same message any suggestions I have paid my membership and really enjoy the site

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Reply   .   Report 2 days ago, 7:17AM
yeemei12

yeemei12 ADMIN :

Hi, sorry for inconvenience caused. Generally, the verification message will only showing once. Do you mean you couldn't access to Ebooks section at all but only seeing the message?
Report yesterday, 6:53AM
catherinepwilson

catherinepwilson:

no it brings up are you human bot or alien I put the code in and when try to download the book it brings the same box up to the side and will not let me do anything have you changed the download system
Report yesterday, 12:24PM
catherinepwilson

catherinepwilson:

thankyou
Report yesterday, 12:24PM
yeemei12

yeemei12 ADMIN :

Hi, I tried to download some ebooks but I only had once the message when I select the books. It's not showing again when I was about to download. Did you try to clear browser cache? Can you please try to do that and download again? If that happens again, please provide me the file URL that have this problem. Thank you.
Report 5 hours ago
catherinepwilson

catherinepwilson:

I am not sure how to do that can you please advise thanks
Report 4 hours ago
yeemei12

yeemei12 ADMIN :

You may refer to here on refreshing the browser cache: http://www.refreshyourcache.com/en/home/
I wish this is useful to you.
Report 4 hours ago

wiwoaprilia:

Why now everytime I download ebook file from my smartphone always can't be opened. Because the file I dowloaded in BIN format instead of epub? What happened?

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Reply   .   Report 2 days ago, 3:09PM
yeemei12

yeemei12 ADMIN :

Hi, I have reported the problem to the team. Once I receive the update then I will get back to you regarding this. Meanwhile, you may download ebooks using our mobile9 app: http://gallery.mobile9.com/f/2412362/

Thank you and sorry for inconvenience caused.
Report 2 days ago, 6:23AM

Galina53 PRO :

Hello ! There is no possibility to edit Ringtones!!!

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Reply   .   Report 2 days ago, 1:17PM
yeemei12

yeemei12 ADMIN :

Hey, may I know what are you trying to edit? Title or description of ringtones?
Report 2 days ago, 6:27AM
Galina53

Galina53 PRO :

This time, in general, it is impossible to edit anything the description, a file...
Report 2 days ago, 6:37AM
yeemei12

yeemei12 ADMIN :

Hey, I have tried from my side to edit the description of ringtone files, but I have no problem in doing that. Do you still having the problem?
Report yesterday, 6:54AM
Galina53

Galina53 PRO :

Hi! I now will try. Problems in the days off was not only at me.
Report yesterday, 7:22AM
Galina53

Galina53 PRO :

Now all works! Thanks!
Report yesterday, 7:25AM
yeemei12

yeemei12 ADMIN :

Glad to hear that. Thanks.
Report 5 hours ago
Galina53

Galina53 PRO :

Report 4 hours ago

mpek_giok:

hi,
why everytime i use search engine for ebook the result is different from what i type, i search 1 book and the result is 84 pages of different books, and its very annoying

and i use the website

is there something wrong? can you fix it?

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Reply   .   Report 6 days ago, 11:06PM
yeemei12

yeemei12 ADMIN :

Hi, I have tried to search Ebooks by typing 'Jennifer' as keyword and here is my search results: http://gallery.mobile9.com/topic/?ii=3768&ty=551&tp=jennifer

This means my side has no problem in search engine. Can you please try again by typing the name of books or authors? and please let me know if it's still can't work.

Thank you and sorry for inconvenience caused.
Report 6 days ago, 3:30AM
kenhypno

kenhypno:

try a different search engine or browser??!!
Report 6 days ago, 6:00AM
miss_piggy

miss_piggy:

i've been having the same thing for the past week or so ... anything i put in - specific author (eg. Kele Moon) i get everything with 'moon' rather than telling me there's nothing that matches. I've tried this with both titles and authors, and get heaps of results which are irrelevant, when before it was accurate at the start of the results then got less relevant or showed nothing...this is one search here: http://gallery.mobile9.com/topic/?ty=ebooks&tp="Kele Moon"
Report 6 days ago, 12:03PM
miss_piggy

miss_piggy:

putting in Beth Ehemann - i get everything with Elizabeth, not Beth ...
Report 6 days ago, 12:14PM
miss_piggy

miss_piggy:

I've noticed that regardless what i'm searching for, i'm getting the same books, from the same person, who has a PRO account...anything to do with that?
Report 6 days ago, 12:19PM
yeemei12

yeemei12 ADMIN :

Hi, the search engine will show relevant results, meaning when you are trying to search for Kele Moon, it shows results with 'moon', then this is right. If when you're searching Kele then it's showing results other than books from Kele Moon, it's possible that there is no ebooks by her is published.

It's the same when you put Beth Ehemann and it shows Elizabeth as there is 'Beht' in both names. I tried to put Ehemann and I got results like this: http://gallery.mobile9.com/topic/?ty=ebooks&tp=ehemann, ebooks by Beth Ehemann.

So my suggestion is trying to put just a word of authors names. I wish this is helpful to you.
Report 5 days ago, 1:42AM
miss_piggy

miss_piggy:

thanks for the tip! i'll remember to be a bit more exclusive with my search terms!
it's just odd that before when you would search it would be relevant results from the beginning, especially if you put in a full name!
Report 4 days ago, 4:06AM
yeemei12

yeemei12 ADMIN :

You're welcome!
Report 2 days ago, 6:27AM
JulzD

JulzD:

I'm having the same issue, this site use to be very easy to search but something happened which made it more difficult.
Some authors surnames are very common and I don't want to have to scroll through every author with the same surname to find the book i want. Need to be able to get exact results
Report 10 hours ago
yeemei12

yeemei12 ADMIN :

Hi, I suggest to filter the type of books you would like to search, this may helps in sorting the best results you are looking for. Regarding the author names, you may try to search a word of name of author or book which is not so common. I wish this is helpful.
Report 4 hours ago

Eclipse_Moon:

Hello! I have a problem with downloading files, I do not know what to do. Day after day, poorly loaded on the site. Have a lot of time to update and load again, and it is not always loaded. First loading is fast, and then about 35 percent and stop. Loading to other sites with no problems. What to do? Help please!

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Reply   .   Report 19 Aug, 8:24AM
sharathssharaths

sharathssharaths:

It's issue by your server not form website. So try again or please update your flash or browser.
Report 19 Aug, 9:18AM
Eclipse_Moon

Eclipse_Moon:

Many times I have updated and still loaded after numerous attempts. Tried on other browsers, I don `t know what is the cause and what to do.
Report 19 Aug, 11:13AM
yeemei12

yeemei12 ADMIN :

Hi, you mean download files or upload files? If it's error in publish files, please send an e-mail to support@mobile9.com including details as below:
1) File that failed to upload
2) Details of the file (title, description, etc.)

Thank you.
Report 20 Aug, 8:42AM
Eclipse_Moon

Eclipse_Moon:

Hello. I not downloaded files for publication. A very long time to wait to download a particular file. Sometimes patience is not enough to wait a few hours and during that time repeatedly trying to download it. This applies not only to a single file. Currently I have already a few days trying to download files from the themes. I've got about 250 pieces. And for the 4 days I was able with great difficulty 36 works. Previously nebilo any problems with downloading and publication. I do not know what the reason.
Report 20 Aug, 10:03AM
yeemei12

yeemei12 ADMIN :

Hi, my advice is try to upload files using different browser, at different time, different places and also the strength of connection as these are the common reasons that will affect the process of publish files. I saw you have published files successfully yesterday, so there should be no error right? Please let me know if you have other problems.
Report 6 days ago, 6:54AM
Eclipse_Moon

Eclipse_Moon:

Hello. Files for me publish my friend from another city. I gave the material, and it is published. The problem so far is still the same. I tried so in different browsers and at different times, the result is the same. Loading is fast, and then stops. Previously, these problems nebilo, all load well.
Report 5 days ago, 6:23PM
yeemei12

yeemei12 ADMIN :

Did you try clear your browser cache? if yes, please send an email to support@mobile9.com, providing me your mobile9 username and password (Recommend to change to a general password and allow me to access to your account). Thank you.
Report 5 days ago, 1:45AM
Eclipse_Moon

Eclipse_Moon:

Let me see that there is a memory cache. But it seems to me that's not the reason. On the other file I downloaded all is well.
Report 4 days ago, 5:48PM
yeemei12

yeemei12 ADMIN :

Hi, may I know it is working well after clearing your browser cache? if not, please send an email to support@mobile9.com providing details as mentioned on the above. Thanks.
Report 2 days ago, 6:28AM
Eclipse_Moon

Eclipse_Moon:

Hi, I cleared the cache. but everything remained as it was, very badly loaded. The link I did not understand what to do there, and how to write.
Report yesterday, 6:53AM
yeemei12

yeemei12 ADMIN :

Hi, as mentioned, please send an email to support@mobile9.com, providing me your mobile9 username and password (Recommend to change to a general password and allow me to access to your account) so that I can try from my side to check if the problem still the same. Thank you.
Report 4 hours ago

MadMisfit:

i know this is must be a silly question but can someone help me on how to find more group suggestion?

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Reply   .   Report 18 Aug, 3:01PM
MieczysławPAWEŁ

MieczysławPAWEŁ:

hello!..
more groups is here:
http://community.mobile9.com/
Report 18 Aug, 4:58PM
MadMisfit

MadMisfit:

thanks Pawel
Report 19 Aug, 2:13AM
yeemei12

yeemei12 ADMIN :

Thanks Pawel for helping to ans! @Mad, yup you can have more groups by selecting the 'People' tab on top of the site.
Report 19 Aug, 2:38AM

hummingbird17:

i cant seem to see the wallpapers that i have uploaded and published ...why cant i see them ???

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Reply   .   Report 16 Aug, 7:45PM
MadMisfit

MadMisfit:

I think it takes time to appear on the public gallery
Report 17 Aug, 3:10AM
yeemei12

yeemei12 ADMIN :

Hi, for your information, every files that are uploaded will not be available in the general gallery immediately. It will be available when the gallery is being refreshed.
Report 18 Aug, 3:12AM

MarianaMadail:

Every time I write down the name of the book I'm looking for more then 83 pages show up starting with books that don't even have the same name or author then the one I wrote.

It wasn't like this before. Can anyone tell me why this is doing this?

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Reply   .   Report 15 Aug, 8:26PM
everymomentofforever

everymomentofforever:

we have the same concern. instead of stream lining the searches to make it easier it got complicated and hard and time consuming.
Report 16 Aug, 1:57AM
yeemei12

yeemei12 ADMIN :

Hi, can you please let me know whether you are using website, mobile site or m9 app that caused you unable to search the books you wanted? For your information, using the m9 app allowed only search user profiles or tags that tagged under a file.
Report 18 Aug, 3:19AM

mobifreebies:

I cannot Publish apps automatically that are on Google Play and the manual process does not work either.
When asked to upload an icon 512 it tells me that " the required fields must be completed" even though they have been completed

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Reply   .   Report 14 Aug, 6:17PM
yeemei12

yeemei12 ADMIN :

Hi, can you please send an email to support@mobile9.com providing details as below:
1) Screenshot of the error page
2) Files that failed to publish (apk)
3) Details to publish the file (preview images, title, description, etc.)

Thank you.
Report 15 Aug, 3:58AM