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ymich:

Hey there yeongshing,
Thanks for helping with the previous problem! ^^
Found a new error and uploaded the image for easy understanding!
Basically, I clicked on the "Save file" and the item circled in green pops up.

Also, a side question, does the downloading require a re-verification checks after about 20 or so downloads, is it a new requirement on the site or is it my site cookie that expired too quickly?

Lemme know! Thanks!



comment_photo_157465.png  ( Edit )

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Reply   .   Report yesterday, 4:32PM
pebbleand

pebbleand:

♪♫•*¨*•.¸¸♥ Hello, are you using computer? I don't recognise what you are circling. I'm on mobile. Hope you get help soon♪♫•*¨*•.¸¸♥
Report 18 hours ago
ymich

ymich:

Yes, I am using computer. Thanks! I hope so too!
Report 9 hours ago
Ny2amy09

Ny2amy09:

hey everyone!! can anyone help me? I
cannot download any ebooks it keeps on asking me
the question Are you human,bot or alien? I am
using the mobile site not the web.
Report 1 hour ago
yeongshing

yeongshing ADMIN :

@ymich, I need the file URL or link that you were trying to download and face this problem.

@Regarding the CAPTCHA, it should have been reduced. If you are facing a lot of this, sorry for the troubles, i will talk this to our team and update later. May need some time though.
Report 1 hour ago
yeongshing

yeongshing ADMIN :

@ymich, currently you see captcha around every 20 downloads?
Report 1 hour ago

Galina53 PRO :

Hello dear Shing!!!
Why delete Screensavers from author's remixes ?
I load a remix in such kind

I receive with М9 in such kind!

It is not correct!!!

http://gallery.mobile9.com/f/4448613/

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Reply   .   Report 2 days ago, 5:41PM
yeongshing

yeongshing ADMIN :

Galina, we don't delete anything from your uploaded file.

And i'm not sure how you can add preview image to music file, can you share how you put screensaver to music file(eg. mp3)?
Report yesterday, 7:45AM
Galina53

Galina53 PRO :



http://gallery.mobile9.com/f/4439913/

Two days ago all was normal. This loading, as you can see, with author's preview
Report yesterday, 8:00AM
Galina53

Galina53 PRO :

I have checked up today a file by AMDOMINATOR , which he loaded yesterday. The Same history.
http://gallery.mobile9.com/f/4448665/
We use the program for addition author's preview image-Mp3teg
Since yesterday ours tegs delete and put teg M9!!!
Report yesterday, 8:18AM
Galina53

Galina53 PRO :

I you very much ask to solve this question. This infringement of copyrights!
Report yesterday, 8:20AM
yeongshing

yeongshing ADMIN :

Ok, noted, thank you. We will take a look into this and get back to you later.
Report yesterday, 10:00AM
Galina53

Galina53 PRO :

I hope!
Report yesterday, 1:09PM
Galina53

Galina53 PRO :

Hello dear Shing! Today I have updated loading and now there is in a file an author's preview File AMDOMINATOR without changes. Means, there was a removal of ours tegs from a site!
Report 12 hours ago
yeongshing

yeongshing ADMIN :

Galina, i just wanted to confirm again, ....

Do you mean you uploaded new ringtone and then downloaded it from mobile9, the new ringtone still have the preview image and artist name?

When you say "from a site", you mean other website or mobile9?

(sorry, i think is online translation issue that made your reply a bit hard to understand)
Report 10 hours ago
Galina53

Galina53 PRO :

I have understood all. I have made today editing of loading of my file on М9.After editing I have downloaded this file with М9. The author's preview is present in my remix. Once again today has loaded remix by AMDOMINATOR. The author's preview in its remix is not present. I know on 100 % that Amdo always puts an author's preview. We did with him loading in one day - Sunday. Means on Sunday ours tegs deleted and put teg M9 . I hope that you have understood me.
Report 8 hours ago

m09_428:

Putting too may checks on downloading is not friendly. I have returned m9 after 2 years.
2nd i m not able to post any question/comments on forum
Why I have lost these rights?
How i come to know that someone told me solution when i login again?

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Reply   .   Report 2 days ago, 4:40AM
yeongshing

yeongshing ADMIN :

Hi there, welcome back to mobile9.

1) The CAPTCHA (the "checks") will start showing up after user view or download over a certain big amount of content. Could you share with me about how many files you viewed or downloaded each time or your last recent visit on mobile9? So that we may take a look.

2) Regarding forum, you are not losing rights. Instead, currently we only open certain forums for organising contests, the other forums have been closed and unable to create new thread and make replies.

3) I don't understand your last question. @.@
Report yesterday, 7:54AM
m09_428

m09_428:

1) 3 files & for first 2 files req. captcha & for 4th one ask premium account.
2nd time ask for 1st file & i only download 3 file b/c i dont have premium account.
2) Only to organize contest & then remove other links so we restricted or come to know about open links( for contests) that save our time.
3) Leave it.
Just tell me if i leave this group then i get notification of ur reply or not?
Report yesterday, 5:13PM
yeongshing

yeongshing ADMIN :

Hi
1) By right, it shouldn't be appearing so often if you are just starting to download a few files. Can you try download more files, maybe at least 10 files per day (more is better)? and let me know the probability you get so that we can help. On our side we tried and find no problem, so we hope to learn more about the issue you experiencing.

Regarding the promotional message for Premium membership, although it appears, but your download should also started around the same time. To close it, just click/tap the "X"(cross mark) on top right or click any shaded area to close it, and continue to download other files.

Basic(Free) membership is able to download up to 20 files per day.

2) Closed forums are marked with white and red icon. Blue ones are active. We keep them readable because we received a lot of feedback from users that there are still useful resources/info to refer back and prefer not to completely remove them. Forums are still open for general discussion.

Yes, you will still be able to receive notification but not able to post reply or anything else.
Report 10 hours ago
m09_428

m09_428:

I thought to upload few files but i want my old remain at top on my profile after uploading new one is it possible??
Report 7 hours ago

Galina53 PRO :

Hello dear Shing! Again Error 502, again very It is difficult to add the comment on a wall!!!

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Reply   .   Report 5 days ago, 5:00PM
yeongshing

yeongshing ADMIN :

Noted. This is a bit tricky issue and we may need time to figure this out. Maybe for temporary you can try browse mobile9 at different time? We are doing our best to fix this asap.
Report 4 days ago, 5:28AM
Galina53

Galina53 PRO :

Good
Report 4 days ago, 6:15AM

spacegirl70:

I want these books by M.J. Rose: The Venus Fix, In Session, Sheet Music, Flesh Tones, In Fidelity, Lip Service. Can someone please upload them?

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Reply   .   Report 5 days ago, 4:46PM
yeongshing

yeongshing ADMIN :

Hi, try ask in Ebooks group. There are many book lovers there and they may have what you want.
Report 4 days ago, 5:49AM
spacegirl70

spacegirl70:

which ebook group? i did not find any
Report 3 days ago, 3:47PM
yeongshing

yeongshing ADMIN :

oops, forgot to include link. Here: http://community.mobile9.com/group/?gid=252
Report 2 days ago, 12:34AM

spacegirl70:

I am looking for a book called: scion of ikshvaku by Amish

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Reply   .   Report 5 days ago, 4:43PM

AngelineeMonach:

Hi dear! just a heads-up.
The message "502 Bad Gateway - The server returned an invalid or incomplete response." is back again since yesterday, but today after uploading some files it became impossible, geting the message all the time, and site became real slow.
Thanks in advance.. Yeongshing...

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Reply   .   Report 6 days ago, 11:56PM
yeongshing

yeongshing ADMIN :

Hi. Ok, noted.
Report 6 days ago, 1:41PM
yeongshing

yeongshing ADMIN :

and reported for checking.
Report 6 days ago, 2:05PM
AngelineeMonach

AngelineeMonach:

sure, thanks.
Report 6 days ago, 6:04PM

Galina53 PRO :

Hi dear Shing! The problem with FB is not solved!



comment_photo_157351.jpg  ( Edit )

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Reply   .   Report 21 Apr, 4:51PM
yeongshing

yeongshing ADMIN :

This will need some time.
Report 6 days ago, 8:03AM
Galina53

Galina53 PRO :

Ok! I hope that over the weekend the question will be solved. We cannot send competitive works in group on FB.
Report 6 days ago, 8:19AM
yeongshing

yeongshing ADMIN :

Hey, i just looked closely again, i think the effect should be live now right, because from the screenshot you posted, there is not "STOP" and asking "Are you human, bot or alien?". Can you try again and see if still seeing "STOP"?
Report 6 days ago, 3:25PM
Galina53

Galina53 PRO :

Now already all is good! Thanks! BTW "Are you human, bot or alien?" In Sunday was gone. But there was no image, as is shown in a screenshot.
Report 6 days ago, 3:51PM
yeongshing

yeongshing ADMIN :

Hmm... regarding preview, i need to double check again. Will update you tomorrow.
Report 5 days ago, 1:26PM
yeongshing

yeongshing ADMIN :

Hi Galina, regarding sharing to FB, it's actually FB's issue, not from our site.

However, although you don't see the preview during sharing, but once you posted, there will be preview image show up in FB post that you just shared, or you can try refresh few times or click the share button few times then the preview image will appear.

Hope this helps.
Report 4 days ago, 6:35AM
Galina53

Galina53 PRO :

Yes, Now I do so. I some times on М9 press the button. It helps.
Report 4 days ago, 7:00AM

ymich:

yeongshing: Thanks for your fast reply!
Yup, I am only downloading from the same category. In the image attached, the button circled in BLACK appears when I want to download a file, but the item circled in RED does not appear after a few downloads...

So, I tried downloading a file from another category after the cannot download issue occurs again, but it doesn't work either.

x.x Best of luck for the issue solving!!



comment_photo_157347.png  ( Edit )

Put your youtube video embed code here.

Reply   .   Report 21 Apr, 2:44PM
yeongshing

yeongshing ADMIN :

Ok, noted. Reported for checking.
Report 6 days ago, 2:05PM
yeongshing

yeongshing ADMIN :

Hey ymich, we just fixed it. You can continue to enjoy unlimited download from mobile9. However, if problem still exist for you, do let me know so we will check.
Report 5 days ago, 1:12PM
ymich

ymich:

Thanks so much for the fast reponse. Checked and it's working perfectly!!
Report 2 days ago, 9:13PM
ymich

ymich:

Hi, just found a new issue! T.T Will leave a new message with screenshot for you! Leave me a reply at the new message to let me know if you've seen it k? Thanks!
Report yesterday, 4:27PM

ymich:

Hi, the previous question that I deleted because I thought the problem was solved, well... I was mistaken. The problem still exists.
The "Save File" download link doesn't work after maybe about 15 downloads. All I can do is log out and log back in again before refreshing the page, and only then can I download files again. Is there any way to solve this issue? Or is it a problem on my side?
Please help! Hope the issue resolves!! :'(

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Reply   .   Report 21 Apr, 2:04PM
yeongshing

yeongshing ADMIN :

Hi, were you only download the same category of file, eg. ebook only or ringtones only? Have you tried download files from different categories to see if the "Save File" working before log out and login again?

And I also want to know is it you are seeing the same "Save File" button like normal but clicked and waited for quite some time still haven't able to download?

If it's not the same button(in case display error message or something else), a screenshot would be helpful.
Report 21 Apr, 2:31PM
ymich

ymich:

I shall reply you with a new question so I can add a screenshot.
Report 21 Apr, 2:42PM
yeongshing

yeongshing ADMIN :

Ok, take your time. Alternatively, you can email to support@mobile9.com. I'll probably check back tomorrow morning because now is late night for me already. xP
Report 21 Apr, 3:10PM
ymich

ymich:

Alright, thanks for your help! I already created the new question when you replied though, haha. Hope you can solve the issue soon!
Report 21 Apr, 5:48PM
ymich

ymich:

Hey yeongshing, hope you managed to find my new post.
Report 6 days ago, 6:54AM