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BellzCyrus:

hey ! my new uploads are not appearing on my page :/ please fix it as it keeps happening

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Reply   .   Report 3 days ago, 10:24AM
yeongshing

yeongshing ADMIN :

Hi, currently your profile page has been manually updated.
Report 19 hours ago

Viola53:

Hello dear Shing!
http://gallery.mobile9.com/f/4659155/#cmt4929229
Again there is no theme on my page of a profile!

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Reply   .   Report 4 days ago, 6:29PM
Viola53
Report 3 days ago, 8:57AM
yeongshing

yeongshing ADMIN :

Hi, currently your profile page has been manually updated.
Report 19 hours ago

SandraEvaluna:


HELP¡
Hello , I would like to know how I can delete my account Mobile9 ? Thank you .

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Reply   .   Report 20 Jun, 5:46PM

mercia1105:

Hi. I have premium membership but suddenly cannot download premium content. What should I do?

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Reply   .   Report 18 Jun, 4:28PM
yeongshing

yeongshing ADMIN :

Hi, your premium membership has expired last year. You can subscribe again to download premium content. There are monthly and yearly premium packages to for your convenience.
Report 20 Jun, 11:13AM
mercia1105

mercia1105:

Hi, that is not possible as I made the payment on 17 April 2016 via PayPal.
Report 20 Jun, 11:48AM
yeongshing

yeongshing ADMIN :

In that case, do you have another account and perhaps you subscribed Premium for that account instead? If not, can you please email us your transaction receipt email from Paypal so that we can check?

Email: support[at]mobile9[dot]com

Thanks
Report 21 Jun, 11:43AM
mercia1105

mercia1105:

I don't have another account. I will send the e-mail shortly.
Report 21 Jun, 2:10PM

mob983:

Hello, I am unable to download any ebook from the site. I don't see the "Save File" button when I click the "Download" option. Is there any issue during download? Please let me know how this can be fixed.

Thanks

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Reply   .   Report 17 Jun, 9:18AM
yeongshing

yeongshing ADMIN :

Hi, currently we are unable to reproduce the issue you facing. Can you screenshot the pop-up box or page(where there should be Save File button) after you click the Download button? So that we can see what is showing. Thanks
Report 20 Jun, 11:17AM
SandraEvaluna

SandraEvaluna:

HELP¡
Hello , I would like to know how I can delete my account Mobile9 ? Thank you .
Report 20 Jun, 5:53PM
mob983

mob983:

Have uploaded the screenshot here - http://gallery.mobile9.com/f/4657846/
Report 21 Jun, 1:22PM
mob983

mob983:

I am unable to download my own file too..
Report 21 Jun, 1:22PM
wotthell

wotthell:

what happens if you click on the X top right corner of each advert to close them down? do you see SAVE then?
Report 5 days ago, 4:27AM
mob983

mob983:

No. It is not a X button. It is a "i" button for info. When I click those, it takes me to an adclicks site. I am unable to clse the adverts.
Report 5 days ago, 5:38AM
wotthell

wotthell:

your pic has been removed but there was definitely an x on the top corner of each of the two adverts
Report 5 days ago, 8:10AM
yeongshing

yeongshing ADMIN :

Hi mob983, your file has been removed because it is not wallpaper or content. If you have issue, you can image sharing service like https://postimage.org to upload and send us your screenshot, or attach in email.

Back to your issue, have you tried download other type of file eg. wallpaper or ringtones, and see if you have the same issue?

Meanwhile I have noted this to our team to look into it. Thanks.
Report 5 days ago, 11:23AM
mob983

mob983:

I tried downloading a wallpaper and I have the same issue.
Report 5 days ago, 11:35AM
mob983

mob983:

@wotthell - If I try closing the ad, I see the below:
Thanks for the feedback! Back
We’ll review this ad to improve your experience in the future.
Help us show you better ads by updating your ads setting

No Save File Option seen.
Report 5 days ago, 11:36AM
wotthell

wotthell:

Do you have adblock? wonder if you get the same problem if you activate adblock
Report 5 days ago, 11:46AM
mob983

mob983:

If I enable adblock, the ads are not seen. But the Save File option is still not seen.
Report 3 days ago, 7:21AM
wotthell

wotthell:

Hmm
Report 3 days ago, 7:25AM
yeongshing

yeongshing ADMIN :

Hi mob983, may I know what browser are you using and have you tried other browser to see if you still can't get the Save File button?
Report yesterday, 1:45AM

Jenyce:

Hello,
Need Help. It is showing on my acct that I have notification but when I click it it's not showing anything.. how can I fix this?
Thank You.

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Reply   .   Report 17 Jun, 7:36AM
yeongshing

yeongshing ADMIN :

Hi, we need more information to sort out your issue, do you mind provide us your account password so that someone from our team and login to further check? If you are ok with this, you can change your password to something else first then email to us at support[at]mobile9[dot]com ( [at]=@ and [dot]=. ) Thanks.
Report 20 Jun, 11:20AM
Jenyce

Jenyce:

Thank You!!!
Report 21 Jun, 2:11PM

wotthell:

"Gone" as per my post in earlier discussion Yeongshing - unable to attach where it would make more sense - within the topic where it is mentioned.



comment_photo_167278.jpg  ( Edit )

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Reply   .   Report 13 Jun, 11:36AM
yeongshing

yeongshing ADMIN :

This "Gone" on user's name will happen sometimes and it possible to happen again but will recover in 1-2 hours. We can't totally avoid this because it is temporary disconnection on database service side that we can't do much. But we have done something to make the user's name recover as soon as possible in 1-2 hours.
Report 15 Jun, 1:53AM
wotthell

wotthell:

Thanks, but why does it ony happen for some and not all if it is a disconnection on the database - would that not affect all?
Report 15 Jun, 1:55AM
yeongshing

yeongshing ADMIN :

It is distributed instead of all in one basket, that's why sometimes happen for some only. We are unable to predict which connection though.
Report 16 Jun, 7:54AM

wotthell:

Has been a week since any post was responded to by ADMIN in this group - has the group been deserted?

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Reply   .   Report 13 Jun, 2:45AM
Fizzyfifi

Fizzyfifi:

looks like it! Memorial Day weekend extended to Memorial Day week
Report 13 Jun, 4:39AM
wotthell

wotthell:

I thuink they need to set on more Admins, seems like they have one person to to one task, so if that person is not available for whatever reason no one else attends to the task. Sorry state of affairs
Report 13 Jun, 4:47AM
Fizzyfifi

Fizzyfifi:

Did u check out book list I sent u? There is another one I found should I cend it?
Report 13 Jun, 6:02AM
wotthell

wotthell:

half way through, going x-eyed with long lists Some I already have and are uploaded here
Report 13 Jun, 6:10AM
wotthell

wotthell:

finally finished the list sent email
Report 13 Jun, 8:09AM
Fizzyfifi

Fizzyfifi:

Okay will look at it upload it on one drive and send u email link
Report 13 Jun, 1:40PM
wotthell

wotthell:

k thanks
Report 13 Jun, 1:58PM

wotthell:

Is it just me or has there been no books added to the New List today?

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Reply   .   Report 13 Jun, 2:43AM
Wenbra99

Wenbra99:

I am having the same issue. And when there are books loaded I go through the pages to find they start repeating themselves. So frustrating.
Report 13 Jun, 8:39AM
wotthell

wotthell:

Lots of things are frustrating on M9 - lack of real action to fix things takes the cake. For all the members there are one would expect better, and some of us are paying for the service, but where is it? *sigh
Report 13 Jun, 9:09AM
yeongshing

yeongshing ADMIN :

Do you still remember when you check the ebook gallery? Maybe I can check back when the ebooks validation finished and if it's due to the timing.
Report 13 Jun, 11:01AM
wotthell

wotthell:

Time when I checked was just prior to my post 1.30 pm my time GMT 10
Report 13 Jun, 11:28AM
wotthell

wotthell:

Usually on those days when the list is updated it tends to occur no later than 12 noon GMT 10
Report 13 Jun, 11:29AM
yeongshing

yeongshing ADMIN :

I looked into yesterday record, yesterday there was a delay in New list update because there were more books in queue than usual. The update of the full new list occurs when all books have been reviewed for the day.
Report 14 Jun, 10:37AM
wotthell

wotthell:

That is all well and good but is turning the site into a 4 day event instead of 7 - even the 5 day event is bad enough.
Report 14 Jun, 11:18AM

Fizzyfifi:

yeongshing ADMIN - I still see nothing on my notification & activity page? When will it be resolved ?
I'm missing out on all the good stuff.

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Reply   .   Report 12 Jun, 5:40AM
yeongshing

yeongshing ADMIN :

Hi, do you mind providing us your login password so we can try to verify what cause the problem? If you're ok with it, please EMAIL the details to support[at]mobile9[dot]com.

You can also change your password to something else first if you prefer, before providing us.

Thanks.
Report 14 Jun, 10:41AM
Fizzyfifi

Fizzyfifi:

how do I change my password
Report 14 Jun, 6:27PM
yeongshing

yeongshing ADMIN :

Please go to your Profile > Settings > Change password, and follow the steps.
Report 15 Jun, 1:42AM
Fizzyfifi

Fizzyfifi:

Ok Will do
Report 15 Jun, 5:36AM