Download our brand new apps for Android, Apple and Windows Phone.

M9 HQ

The home of people behind mobile9. Join this group for the latest site updates, features, bug fixes, tips, behind the scene photos, and trade secrets.

Please log in or register to post something to the group.

Put your youtube video embed code here.

wotthell:

@ Yeongshing

Going in wrong direction - script maybe needs a not a -
see my previous reply to your question re numbers



comment_photo_168052.jpg  ( Edit )

Put your youtube video embed code here.

Reply   .   Report 3 days ago, 12:09AM
silver_link

silver_link:

What's that?
Report 3 days ago, 4:16AM
wotthell

wotthell:

two screenshots of my profile pic showing the reduction in download numbers in less than a day. way back prior 5 July I did have around 384,400 downloads now the download number decreases instead of increases
Report 3 days ago, 4:21AM
wotthell

wotthell:

and my original comment was meant to say - Going in wrong direction - script maybe needs a [plus] (I had a symbol here) not a [minus] -
Report 3 days ago, 4:24AM
silver_link

silver_link:

I see. Thanks for the clarification. Same thing is happening to me too. My downloads count going down instead of up. Didn't complain because I'm just so glad my Activities and Notifications pages are finally working again. However, the email notifications have stopped. Previously, I was notified about any comments and gifts but now Nada!
Report 3 days ago, 4:32AM
wotthell

wotthell:

Everything seems to be working for me except the numbers count - still getting notifications via email but I don't know if that is because I disabled then re-enabled the check box earlier in the week when we were having issues. You could try that
Report 3 days ago, 4:47AM
wotthell

wotthell:

and if you don't mention the issues they won't get fixed !! I don't see it as a complaint more a source of info of issues to be attended to by M9 tech team.
Report 3 days ago, 4:49AM
jaded_juniper

jaded_juniper:

True... if we don't highlight the issues, the m9 team might not be aware of it..
Report 3 days ago, 8:20AM
yeongshing

yeongshing ADMIN :

We will return your number back to about 385k, but you might see your recent files download number not accurate because we have to work on them in order to increase the number on your profile. After that, we will keep an eye for few days to see if it keeps decreasing again.
Report 2 days ago, 5:38AM
wotthell

wotthell:

ok that works out about one download per file uploaded since 5th July - brilliant
Report 2 days ago, 5:54AM
Fizzyfifi

Fizzyfifi:

yeongshing ADMIN: What About my Download numbers - It just keeps decreasing !!!!!!!!!!!!!
Report 2 days ago, 7:50AM
wotthell

wotthell:

Fizzy, the offer is worthless !
Report 2 days ago, 8:25AM
wotthell

wotthell:

The goal post is so far away it doesn't make any difference anyway - I have just about given up on M9 not sure why I am still here quite frankly, I should follow all those who recently disappeared !
Report 2 days ago, 8:27AM
wotthell

wotthell:

and my "brillian" comment was sarcasm !
Report 2 days ago, 8:29AM
yeongshing

yeongshing ADMIN :

The method of filling up the lost downloads amount is to bring back the number that you achieved but lost partly due to the server reset. This action is optional, depends on whether member is fine with it or not because what this action affects is the download numbers of recent files which may see a sudden boost.

@wotthell: This is just a temporary solution as we are shouldn't be doing in the long run. Now after a several fixes and updates being released, the system is back to more stablized and shouldn't be seeing much issues like earlier.

@Fizzyfifi: I will monitor your total download numbers these few days to see if it decreased again. Do you have many files with some/much downloads being removed due to copyright issue? I ask because can't track from your account.

And then we will work on the download numbers on your profile.
Report 2 days ago, 9:00AM
yeongshing

yeongshing ADMIN :

As for getting more downloads, it will be increasing because the recent issue with downloading file is fixed.

There is also another issue causing download number increase a bit slower which is Ebooks gallery has been disabled for US, UK and Canada users due to copyright issue. Unfortunately we cannot know when we could put it back yet.
Report 2 days ago, 9:22AM
wotthell

wotthell:

Yeongshng - I can guarantee that I would achieve more than 1 download per file - your suggestion of putting the number to 385K is a joke, is there any wonder I am not laughing.
Report 2 days ago, 9:23AM
yeongshing

yeongshing ADMIN :

Sorry, but I don't get what you mean by it is a joke. We are working to fix the issue about decreasing downloads, which we need some time to monitor and find out because it might be caused by something else.

If you don't want to get back the 385k number, we can stop the process. Restoring original download number by retrieving the data is impossible because part of the newer data before server issue wasn't able to back up. Restoring the number by natural is possible but might take some time.
Report 2 days ago, 10:16AM
wotthell

wotthell:

what I am saying is that you are suggesting putting the figure of 385K when 300 plus files ago I had 384,800 so you are making an offer to put up a figure that is almost where it was before I uploaded those extra 300 files, I would most certainly achieved more than 200 downloads across 300 plus files. Your suggested increase in download number is NOT realistic, that is what I mean by a "joke"
Report 2 days ago, 10:45AM
yeongshing

yeongshing ADMIN :

I see. :s We don't know the download rates for your files, that's why. Anyway, we couldn't make it exactly 385k, so we can make it more than that.
Report 2 days ago, 10:53AM
wotthell

wotthell:

Yeongshing, how long ago did you cease access to US, UK and Canada? 3 days ago a canadian friend sent me a gift and 2 mins ago I got a US friend to download a book, she had no difficulty doing so.
Report 2 days ago, 11:08AM
Fizzyfifi

Fizzyfifi:

They can download if they are using VPN , or covering their IP - do not mention about them - in India the govt. is now going after VPNs I'm so screwed!!!!!!!!!!!!
Report yesterday, 2:08PM
wotthell

wotthell:

Neither the Canadian friend nor the US friend use VPN or proxies
Report yesterday, 2:12PM
Fizzyfifi

Fizzyfifi:

WOW - thats great their ISP are not blocking sites like they do in India
Report yesterday, 5:08PM

maxxxi1980:

I have been struggling relentless with downloading ebooks both on the android app and website. This is so frustrating. Please rectify this problem asap

Put your youtube video embed code here.

Reply   .   Report 6 days ago, 4:44AM
yeongshing

yeongshing ADMIN :

Hi, there is some issue on the server, so you may experience problem with downloading on app and website. We are working to get it fixed asap.
Report 6 days ago, 7:07AM
wotthell

wotthell:

Thank you
Report 4 days ago, 2:58PM

kaltuna12:

hi guys, im having problems trying to download ebooks and seeing some of the people pages and their uploads. please HELP!!

Put your youtube video embed code here.

Reply   .   Report 17 Jul, 11:54AM
wotthell

wotthell:

We are all having the same problem. Need to wait until Monday when M9 team get on to fixing it - fingers x'd they know how to do that
Report 6 days ago, 1:19PM
ulkone

ulkone:

Mee too...
Report 6 days ago, 2:17PM
kaltuna12

kaltuna12:

ok thanks x
Report 6 days ago, 9:29PM
nurunoiu80

nurunoiu80:

having the same problem too. hope they will fix it soon
Report 6 days ago, 3:31AM
yeongshing

yeongshing ADMIN :

Hi, there is some issue on server and we are working to find it out and fix asap.
Report 6 days ago, 7:01AM
yeongshing

yeongshing ADMIN :

Hi, thanks for your patience. We released a fix for the issue, the problems you were having should be gone. Please try again and let us know if you still having any issue.
Report 4 days ago, 2:53AM

Elizta:

Best site ever! Only problem is I have battled to download any books this weekend, I get through to just after the download it stage and then it stops and goes blank? The weekend is almost over - (pout)

Put your youtube video embed code here.

Reply   .   Report 17 Jul, 9:38AM
kaltuna12

kaltuna12:

i have been having the same issues
Report 17 Jul, 11:47AM
jaded_juniper

jaded_juniper:

Server problem this wknd... hoping it'll be resolved soon
Report 6 days ago, 3:04PM
yeongshing

yeongshing ADMIN :

jaded is right, there seems to be some issue on the server, we are working to find it out and fix asap.
Report 6 days ago, 6:57AM
yeongshing

yeongshing ADMIN :

Hi, thanks for your patience. We released a fix for the issue, the problems you were having should be gone. Please try again and let us know if you still having any issue.
Report 4 days ago, 2:53AM

babydoll_28mary:

i've been having problems downloading books. Can anyone explain why? I need my three books daily fix or I get jittery.

Put your youtube video embed code here.

Reply   .   Report 17 Jul, 6:11AM
cynicwriter

cynicwriter:

I'm also experiencing the same problem since yesterday. (
Report 17 Jul, 7:09AM
Angelicdragon64

Angelicdragon64:

same here
Report 17 Jul, 7:17AM
ssam1992

ssam1992:

same here . please fix this issue
Report 17 Jul, 7:49AM
emily81

emily81:

Same, plus some problem with the visualization of already uploaded files.
Report 17 Jul, 8:25AM
babydoll_28mary

babydoll_28mary:

Looks as though no one is attending to our problems. This sucks.
Report 6 days ago, 2:15AM
yeongshing

yeongshing ADMIN :

There seems to be some issue on server, the actual cause has not been identified and we are working to find it out and fix asap.

You may experience problem with download files, broken preview/thumbnail images and uploading files.
Report 6 days ago, 6:56AM
emily81

emily81:

I tried uploading ebooks: it's working fine now the visualization of the thumbnail images is back ^^
Report 6 days ago, 7:11AM
yeongshing

yeongshing ADMIN :

Hi, thanks for your patience. We released a fix for the issue, the problems with download, upload and broken preview images you were having should be gone. Please try again and let us know if you still having any issue.
Report 4 days ago, 2:54AM

zoe1210:

not able to download ebooks and wallpaper.whats the problem?????

Put your youtube video embed code here.

Reply   .   Report 17 Jul, 3:07AM
yeongshing

yeongshing ADMIN :

There seems to be some issue on server, we are working to find it out and fix asap.
Report 6 days ago, 6:53AM
yeongshing

yeongshing ADMIN :

Hi, thanks for your patience. We released a fix for the issue, you should be able to download fine now. Please try again and let us know if you still having any issue. Thank you.
Report 4 days ago, 2:54AM

MJS60:

In the last week my wallpapers are not showing after I up load them. Please fix this.

Put your youtube video embed code here.

Reply   .   Report 12 Jul, 3:49PM
yeongshing

yeongshing ADMIN :

Sincerely sorry about the issue caused. We just released another fix and improvement yesterday, please let me know if you still experiencing this issue from today onward. Thanks.
Report 14 Jul, 7:53AM
MJS60

MJS60:

Thanks for you reply back, it seems to be working now.
Report 14 Jul, 3:17PM
yeongshing

yeongshing ADMIN :

Report 15 Jul, 7:45AM

BellzCyrus:

hey ! my downloads went down for certain files and the new uploads are not showing in my page.

Put your youtube video embed code here.

Reply   .   Report 12 Jul, 12:55PM
yeongshing

yeongshing ADMIN :

Hi, we just released another fix and improvement, new uploads should be showing fine now. Can you check again?

Regarding the downloads went down, do you remember the number before it went down? We can try to bring back the number by fill in the downloads on random files of yours.
Report 15 Jul, 4:16AM

Sanabelflower:

I don't really know what's going on with this site! I can't see my activities or those of people I follow! What's going on?!

Put your youtube video embed code here.

Reply   .   Report 11 Jul, 11:18PM
yeongshing

yeongshing ADMIN :

Hi, can you try follow me? Then i will upload some files and you can check if you can see activities from me. I will let you know after I uploaded so you only check after that.
Report 12 Jul, 10:44AM
Sanabelflower

Sanabelflower:

Ok thank you in advance
Report 12 Jul, 6:53PM
Sanabelflower
Report 12 Jul, 6:54PM
yeongshing

yeongshing ADMIN :

Hi, we just released another fix and improvement, Activities and Notifications should be showing fine now. Can you please check it out again and let me know?
Report 15 Jul, 4:18AM
Sanabelflower

Sanabelflower:

Yes It's working. Thank you ☺
Report 15 Jul, 12:49PM

oneappmarket PRO :

Hi, I cannot see recently uploaded apps on the home page?

Put your youtube video embed code here.

Reply   .   Report 11 Jul, 8:26PM
yeongshing

yeongshing ADMIN :

Hi, there is some issue on the site now that affected some members' profile cannot update automatically. We are manually updating your profile. You will see the latest files soon.
Report 12 Jul, 10:42AM
oneappmarket

oneappmarket PRO :

will it go back to automatically soon?
Report 13 Jul, 3:19PM
yeongshing

yeongshing ADMIN :

Yes. We just released another fix and improvement, new uploads should be showing fine now. Can you please check it out again and let me know?
Report 15 Jul, 4:18AM