Download our brand new apps for Android, Apple and Windows Phone.

M9 HQ

The home of people behind mobile9. Join this group for the latest site updates, features, bug fixes, tips, behind the scene photos, and trade secrets.

Please log in or register to post something to the group.

Put your youtube video embed code here.

wotthell:

I think the new list needs refreshing - seeing strange order of files by timestamp, duplicate showings for my own uploads and a stack of my uploads just not showing at all. All in All - a mess

Put your youtube video embed code here.

Reply   .   Report 05 Sep, 2:40AM
yeongshing

yeongshing ADMIN :

Noted, we are checking on it.
Report 07 Sep, 2:13AM

wotthell:

Just realised there is a already a place on the upload form where ARC or Re-issue etc could be stipulated



comment_photo_168947.jpg  ( Edit )

Put your youtube video embed code here.

Reply   .   Report 03 Sep, 1:52PM
jaded_juniper

jaded_juniper:

oh, so that's what 'Version' is for.. hahahhaha i just realised it's function.
Thanks wotthell
Report 03 Sep, 3:34PM
wotthell

wotthell:

It may not have been the intention for that use, but makes sense for us to use it for such
Report 03 Sep, 3:43PM
silver_link

silver_link:

@wotthell, you really scrutinized every corner of M9. Should be the Admin.
Report 04 Sep, 4:24AM
wotthell

wotthell:

Not really just started looking at stuff and the topic of ARC's of recent when I saw Version it made sense that could be what we could use. As for being an Admin here - I would nag the tech team so frequently they would never get anything done.
Report 04 Sep, 6:40AM
jaded_juniper

jaded_juniper:

wotthell,
If you're an Admin, we'll support you from behind LOL
Report 04 Sep, 11:42AM
wotthell

wotthell:

haha
Report 04 Sep, 11:59AM

wotthell:

Finding a few Duplicate uploads in today's New Listing - have reported them so here is hoping it doesn't take all day long to remove them

Put your youtube video embed code here.

Reply   .   Report 29 Aug, 2:59AM
yeongshing

yeongshing ADMIN :

They were removed few hours ago.
Report 29 Aug, 11:18AM
yeongshing

yeongshing ADMIN :

For this case, when the user uploaded the ebook, inside the file doesn't contain the proper name for system to pick up, which is why the user won't be seeing duplicate suggestion after uploaded the file.

In case of title after submitted the upload (where our admin couldn't pick up in the queue), I'm still verifying this with our team.
Report 29 Aug, 11:31AM
wotthell

wotthell:

just doing a search worked for me. The title and author in the subject line was same on both uploads at least for the duplicate that was of my file. I can't recall about the two files that were duplicates of other members, but still search brought it up for me.
Report 29 Aug, 11:41AM
yeongshing

yeongshing ADMIN :

We are trying to do this.
Report 01 Sep, 9:44AM

Sanabelflower:

Hi guys! I need a piece of information if you can help. I happen to dowload a book that says it contains animations how can I read an epub with such features. The book is The Matchmaker Replacement by Rachel Van Dyken. Thamk you =)

Put your youtube video embed code here.

Reply   .   Report 28 Aug, 1:01AM
wotthell

wotthell:

you can read it on anything that will read epub - unless you have a device that has such a feature turned on then you won't see the animations. Depends on whether you want to read the book or see the moving pics -
Amazon states: This book can be read on any device, including Kindle E-readers. Kindle in Motion books include art, animation, or video features that can be viewed on certain Fire tablets and the free Kindle app for iOS and Android. You can switch features on or off at any time.
Report 28 Aug, 2:12AM
Sanabelflower

Sanabelflower:

Thank you wortthell =)
Report 28 Aug, 9:39AM

wotthell:

ALERT FOR ADMIN
It would seem that the reporting of duplicate files is not working !!
2 days ago I reported both of these files http://gallery.mobile9.com/f/4674956/ http://gallery.mobile9.com/f/4674962/

WHAT TAKES SO LONG to take action? If you have reached a verdict that neither file is a duplicate then why not say so and give a reason (you will find it hard to convince me). But I shall be ready to discuss your response - it one is ever forthcoming.

I have taken to using colourful language of late, on a regular basis, My husband wonders if M9 is good for my health, certainly not good for his ears.

Put your youtube video embed code here.

Reply   .   Report 19 Aug, 2:09AM
silver_link

silver_link:

I'm keeling over.
Report 19 Aug, 3:38AM
yeongshing

yeongshing ADMIN :

2 days ago? See screenshots below. I only see them today as reported yesterday. Hmm... we will observe this.



Report 19 Aug, 7:05AM
wotthell

wotthell:

I have reported this file at least 3 times due to nil action on the part of M9 tech team hence what you are seeing in the pic above is the third report - there are two prior to this
Report 19 Aug, 7:54AM
yeongshing

yeongshing ADMIN :

There was no 2 other reports for the same file prior to that on the same list i saw that time. If it is not in the list, it should be either processed and cleared from the queue or not successfully reported, which might be a bug. I tested the function with multiple report after what you said, but couldn't find any problem. I have noted this to our team to take a look.
Report 22 Aug, 2:16AM
wotthell

wotthell:

what can I say, I cannot begin to explain, why M9 has problems that are not consistent for all users is beyond me.
Report 22 Aug, 2:36AM
yeongshing

yeongshing ADMIN :

Actually it is usually happen to group(s) of users, however most users are only downloading on mobile site and didn't use much functions. Mobile site is also more simplified. So it is understandable that you feel that way, because you pretty much discovered and used all the functions on full site.

And also you followed closely the action after that, so it is easier for you to realize there is issue or not. That is why it seems the issue always happen to you. But it isn't just you. We are glad that you found out those site bugs and tell us, so we can fix them.
Report 22 Aug, 4:35PM

packageapps PRO :

Hello admin

I purchased a premium account but still my profile is not activated as premium.This is really pathetic service for premium users.Can anyone help me for this ?

Put your youtube video embed code here.

Reply   .   Report 17 Aug, 1:28PM
yeongshing

yeongshing ADMIN :

Hi, I took a look at your account subscription and it is activated with Premium Member 2 days ago. May I know more details about the issue you are having?
Report 18 Aug, 9:50AM
packageapps

packageapps PRO :

I dont see any premium developer badge and also while publishing the apps the upgrade to pro screen comes up.
Report 18 Aug, 1:28PM
yeongshing

yeongshing ADMIN :

I see. Hmm, let me check it out then get back to you again.
Report 19 Aug, 5:45AM
packageapps

packageapps PRO :

sure yeongshing
Report 19 Aug, 5:48AM
packageapps

packageapps PRO :

Any updates on it @yeongshing ?
Report 19 Aug, 6:32AM
packageapps

packageapps PRO :

yeogshing please help no downloads no pro activated tag
Report 20 Aug, 5:02AM
yeongshing

yeongshing ADMIN :

Hi, only Premium Publisher will get the PRO tag beside name.

And does your app contain ads? If you want to publish app that contains ad, you need to be Premium Publisher. Premium Member can only publish app without ads.
Report 20 Aug, 4:35PM
packageapps

packageapps PRO :

hello i did publish premium account
Report 20 Aug, 4:53PM
packageapps

packageapps PRO :

I purchased premium account on 15 aug .Paid the yearly subscription using paypal my setting tab showing me activation of premium account. But still i did not get premium badge and apps are publishing in basic section not premium
Report 20 Aug, 4:57PM
yeongshing

yeongshing ADMIN :

We have 3 types of subscriptions: Basic(Free), Premium Member and Premium Publisher.

Premium Member and Premium Publisher are 2 different subscriptions.

Your subscription is Premium Member. We will add for you the Premium badge. As for publishing, all will be the same section, but if you are publishing apps or games that contain ads, your files will be rejected.

As informed earlier, if you want to publish apps/games that contains ad, you need to be Premium Publisher.
Report 22 Aug, 2:36AM
packageapps

packageapps PRO :

I have taken premium publisher account and not premium member I have paid your yearly subscription fee to become premium publisher. I would like you to change my premium account subscription from premium member to premium publisher
Report 22 Aug, 5:55AM
packageapps

packageapps PRO :

Can you refund me current account or can you make some arrangement so that i can buy premium publisher account and not just member
Report 22 Aug, 5:58AM
packageapps

packageapps PRO :

hello i would like to inform you i just purchased the premium publisher account allow me to publish all files .
Report 22 Aug, 12:28PM
yeongshing

yeongshing ADMIN :

You can proceed to upload your apps. Our admin will validate your apps after that.
Report 22 Aug, 4:14PM

descanto:

My only problem is that I have notification after downloading some books that I should have upgraded my membership to premium and they show me the yearly subscription cost. I thought when I applied for monthly membership, I would have an unlimited access to download the books. Why do I have to keep upgrading my membership to yearly again?

PS: I am a premium member. I subscribed monthly.

Put your youtube video embed code here.

Reply   .   Report 15 Aug, 5:58PM
yeongshing

yeongshing ADMIN :

May I know where did you download books from? mobile9 Touch (mobile device), Web (desktop) or app?
Report 16 Aug, 7:51AM
descanto

descanto:

from web
Report 16 Aug, 11:31AM
yeongshing

yeongshing ADMIN :

If you're posting here, you are logged in, but I still ask for your confirmation that when you were downloading books, were you logged in with this account?

By right, you shouldn't be seeing any prompt to upgrade again when you already upgraded. Unless you reached the daily download limit which is 100 files for Premium Member. In that case, you will see a message inform you that you have reached daily limit and you can either wait for next day to download again or upgrade.

Above both situations are usually the reason Premium Member see message to upgrade. But if both doesn't apply to you, we will need the link of the file that you tried to download but get the upgrade message, and a screenshot of the message you saw.
Report 17 Aug, 1:43AM

wotthell:

Looks like the duplicate script isn't working for some - just reported 2 files uploaded 1.5hours after mine. *sigh
Mind you it worked for me during the same period of time, so not sure if everyone is getting the message or it is being disregarded (I hope that is not the case).

Put your youtube video embed code here.

Reply   .   Report 15 Aug, 3:06PM
silver_link

silver_link:

If the files uploaded with 2 hours - of each other, I noticed the system cannot capture duplicates. Same for search. If files uploaded, say 3 hours previously, and you search for it, the system will say no such file. I have no idea how long it takes, maybe after it gets to the New page???
Report 16 Aug, 2:01AM
silver_link

silver_link:

2 hours -
Report 16 Aug, 2:01AM
silver_link

silver_link:

darn, I typed 2 hours plus minus but the minus sign couldn't come up. :sigh:
Report 16 Aug, 2:02AM
silver_link

silver_link:

should be plus sign.....aaarrghhhh
Report 16 Aug, 2:03AM
wotthell

wotthell:

Yep the loss of the plus sign happens on this board - but if you go to your activities page you will see the plus sign on your post ! - more weird stuff on M9 Notice you cannot add a pic on replies either, only available if you are the opening post ! so disjointed convo if you want to show someone a screen shot of what you mean
Report 16 Aug, 2:47AM
wotthell

wotthell:

The files in question were both reported by me the day BEFORE the new list was updated and yet one of them is now on the new list. If you have any friends with low blood pressure, get them to log into M9 that will soon raise it !
Report 16 Aug, 3:11AM
yeongshing

yeongshing ADMIN :

Noted, we will check on that again.
Report 16 Aug, 4:05AM

Roguen7312:

Cannot download anything here since yesterday

Put your youtube video embed code here.

Reply   .   Report 15 Aug, 2:20AM
yeongshing

yeongshing ADMIN :

Hi, may I know is there any error message or what do you see when unable to download?
Report 15 Aug, 2:30AM
Wenbra99

Wenbra99:

Mine is saying server stopped responding
Report 15 Aug, 6:09AM
yeongshing

yeongshing ADMIN :

Hi, can you try again? We released a fix and now you should be able to download files as usual. Please let me know whether you are able to download or not. Thanks.
Report 15 Aug, 10:50AM
descanto

descanto:

I think they have fixed it. It works perfectly now. Do give it a go. Hugs
Report 15 Aug, 5:58PM

mimilka:

i haven't been able to download a thing, i tried from my macbook, and then my cellphone and then my mac again and it didn't work, and now the website is telling me that i reached my daily download limit, thank mobile9 i was really needing to get f#cked today -_-

Put your youtube video embed code here.

Reply   .   Report 15 Aug, 2:06AM
yeongshing

yeongshing ADMIN :

Sorry that the site didn't work well for you, we have realised the issue and is checking. Please bear with this for a while, while we are working to fix it asap.
Report 15 Aug, 2:29AM
silver_link

silver_link:

Does this only affect ebooks section? I noticed you can upload wallpaper.
Report 15 Aug, 6:21AM
yeongshing

yeongshing ADMIN :

@silver_link, Yea, not all. Ebooks and some other section affected.

@mimilka, We released a fix and now you should be able to download files as usual. Please let me know whether you are able to download or not. Thanks.
Report 15 Aug, 10:53AM