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BellzCyrus:

hey ! my new uploads are not appearing on my page :/ please fix it as it keeps happening

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Reply   .   Report 5 days ago, 10:24AM
yeongshing

yeongshing ADMIN :

Hi, currently your profile page has been manually updated.
Report 2 days ago, 6:07AM
BellzCyrus

BellzCyrus:

yes okay Thank you .. hopefully this wont happen again
Report yesterday, 3:47PM
yeongshing

yeongshing ADMIN :

Actually, it is possible to happen again as the solution to solve the related issue is still under development.
Report 8 hours ago

Viola53:

Hello dear Shing!
http://gallery.mobile9.com/f/4659155/#cmt4929229
Again there is no theme on my page of a profile!

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Reply   .   Report 5 days ago, 6:29PM
Viola53
Report 5 days ago, 8:57AM
yeongshing

yeongshing ADMIN :

Hi, currently your profile page has been manually updated.
Report 2 days ago, 6:07AM

mob983:

Hello, I am unable to download any ebook from the site. I don't see the "Save File" button when I click the "Download" option. Is there any issue during download? Please let me know how this can be fixed.

Thanks

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Reply   .   Report 17 Jun, 9:18AM
yeongshing

yeongshing ADMIN :

Hi, currently we are unable to reproduce the issue you facing. Can you screenshot the pop-up box or page(where there should be Save File button) after you click the Download button? So that we can see what is showing. Thanks
Report 20 Jun, 11:17AM
SandraEvaluna

SandraEvaluna:

HELP¡
Hello , I would like to know how I can delete my account Mobile9 ? Thank you .
Report 20 Jun, 5:53PM
mob983

mob983:

Have uploaded the screenshot here - http://gallery.mobile9.com/f/4657846/
Report 21 Jun, 1:22PM
mob983

mob983:

I am unable to download my own file too..
Report 21 Jun, 1:22PM
wotthell

wotthell:

what happens if you click on the X top right corner of each advert to close them down? do you see SAVE then?
Report 23 Jun, 4:27AM
mob983

mob983:

No. It is not a X button. It is a "i" button for info. When I click those, it takes me to an adclicks site. I am unable to clse the adverts.
Report 23 Jun, 5:38AM
wotthell

wotthell:

your pic has been removed but there was definitely an x on the top corner of each of the two adverts
Report 23 Jun, 8:10AM
yeongshing

yeongshing ADMIN :

Hi mob983, your file has been removed because it is not wallpaper or content. If you have issue, you can image sharing service like https://postimage.org to upload and send us your screenshot, or attach in email.

Back to your issue, have you tried download other type of file eg. wallpaper or ringtones, and see if you have the same issue?

Meanwhile I have noted this to our team to look into it. Thanks.
Report 23 Jun, 11:23AM
mob983

mob983:

I tried downloading a wallpaper and I have the same issue.
Report 23 Jun, 11:35AM
mob983

mob983:

@wotthell - If I try closing the ad, I see the below:
Thanks for the feedback! Back
We’ll review this ad to improve your experience in the future.
Help us show you better ads by updating your ads setting

No Save File Option seen.
Report 23 Jun, 11:36AM
wotthell

wotthell:

Do you have adblock? wonder if you get the same problem if you activate adblock
Report 23 Jun, 11:46AM
mob983

mob983:

If I enable adblock, the ads are not seen. But the Save File option is still not seen.
Report 5 days ago, 7:21AM
wotthell

wotthell:

Hmm
Report 5 days ago, 7:25AM
yeongshing

yeongshing ADMIN :

Hi mob983, may I know what browser are you using and have you tried other browser to see if you still can't get the Save File button?
Report 2 days ago, 1:45AM
mob983

mob983:

Hi, I am using chrome. Tried with IE and Firefox too. I have the same issue.
Report yesterday, 5:22AM

wotthell:

"Gone" as per my post in earlier discussion Yeongshing - unable to attach where it would make more sense - within the topic where it is mentioned.



comment_photo_167278.jpg  ( Edit )

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Reply   .   Report 13 Jun, 11:36AM
yeongshing

yeongshing ADMIN :

This "Gone" on user's name will happen sometimes and it possible to happen again but will recover in 1-2 hours. We can't totally avoid this because it is temporary disconnection on database service side that we can't do much. But we have done something to make the user's name recover as soon as possible in 1-2 hours.
Report 15 Jun, 1:53AM
wotthell

wotthell:

Thanks, but why does it ony happen for some and not all if it is a disconnection on the database - would that not affect all?
Report 15 Jun, 1:55AM
yeongshing

yeongshing ADMIN :

It is distributed instead of all in one basket, that's why sometimes happen for some only. We are unable to predict which connection though.
Report 16 Jun, 7:54AM

Fizzyfifi:

yeongshing ADMIN - I still see nothing on my notification & activity page? When will it be resolved ?
I'm missing out on all the good stuff.

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Reply   .   Report 12 Jun, 5:40AM
yeongshing

yeongshing ADMIN :

Hi, do you mind providing us your login password so we can try to verify what cause the problem? If you're ok with it, please EMAIL the details to support[at]mobile9[dot]com.

You can also change your password to something else first if you prefer, before providing us.

Thanks.
Report 14 Jun, 10:41AM
Fizzyfifi

Fizzyfifi:

how do I change my password
Report 14 Jun, 6:27PM
yeongshing

yeongshing ADMIN :

Please go to your Profile > Settings > Change password, and follow the steps.
Report 15 Jun, 1:42AM
Fizzyfifi

Fizzyfifi:

Ok Will do
Report 15 Jun, 5:36AM

Viola53:

Hello dear Shing! Again there are no two my themes in my galleries. Why you do not solve a problem?
http://gallery.mobile9.com/f/4652893/?ref=9104
http://gallery.mobile9.com/f/4652896/?ref=9104

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Reply   .   Report 09 Jun, 9:35AM
yeongshing

yeongshing ADMIN :

Hi, your profile has been manually updated. The problem's solution is still under development.
Report 14 Jun, 10:42AM
Viola53

Viola53:

Thanks , I see
Report 17 Jun, 7:24AM

oneappmarket PRO :

Any updates on APK uploads?

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Reply   .   Report 08 Jun, 10:01PM
yeongshing

yeongshing ADMIN :

Hi, we just released the fix for APK upload issue. You can upload again. Thanks.
Report 13 Jun, 10:49AM

wotthell:

started this post (see pic) prior to responding to your post below yeonshing - it is still going around in circles



comment_photo_167208.jpg  ( Edit )

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Reply   .   Report 07 Jun, 11:33AM

oneappmarket PRO :

When I try and upload an app it gets to 100% then stops..any help? Thanks

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Reply   .   Report 04 Jun, 1:37AM
yeongshing

yeongshing ADMIN :

Hi, we are checking. Will update you again.
Report 07 Jun, 8:13AM
oneappmarket

oneappmarket PRO :

Hi any update? Still unable to upload .apk's ..thanks!
Report 08 Jun, 2:04PM

minagame01:

plz active pro account for me!
thanks you!

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Reply   .   Report 28 May, 10:09AM
yeongshing

yeongshing ADMIN :

Hi, your account has been activated as Premium Member. Thanks for subscribing.
Report 31 May, 10:07AM