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tiptoes:

my gallery's fine, thanks!

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Reply   .   Report 03 Feb, 7:37PM
AngelineeMonach

AngelineeMonach:

yay Finally! No black holes either?
Report 03 Feb, 7:42PM
tiptoes

tiptoes:

hooray! lol

i just noticed that it slowed down my download count, there are some blackholes, i need to put in the titles to know that i have really uploaded the book.
Report 03 Feb, 8:26PM
jaded_juniper

jaded_juniper:

@tiptoes,
I had the same prob with blackholes. You hv to update the Admins of the problems and they'll help out. Thank God my Gallery is fine now. Although the issue of duplicates and unlisting of new uploads do happen now and then
Report 04 Feb, 2:28AM
yeongshing

yeongshing ADMIN :

So "blackhole" is gone for everyone here?
Report 04 Feb, 12:36PM

LastKingz:

I can finally see all my uploads again. Thanks a lot to the M9 Admins and Team. Great job

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Reply   .   Report 03 Feb, 6:55PM
yeongshing

yeongshing ADMIN :

Good to know. Thanks and keep uploading great stuff.
Report 04 Feb, 12:43PM
LastKingz

LastKingz:

No problem
Report 04 Feb, 4:25PM

wotthell:

Lord Grant me the Serenity to accept the things I cannot change.....

Most of the files I uploaded yesterday did not make it to the NEW list !

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Reply   .   Report 03 Feb, 2:14AM
AngelineeMonach

AngelineeMonach:

I kinda gave up complaining about that... Even if it takes some days, it will eventually be on the list; Aparently (for some unknown reason, nobody explained what are all the criteria that needs to be checked) some uploads need manual approval.
of course you won't get many downloads, but with all the problems the tech team and admin are probably too busy. At least the problem of the galleries is on the process of being repaired.
Report 03 Feb, 7:50PM
yeongshing

yeongshing ADMIN :

I could not provided the criteria as it's too many and also we cannot simply expose it because part of it is to prevent spam on site. At the moment, only ebooks uploaded by premium publisher can display immediately in gallery with block by system.
Report 04 Feb, 12:46PM
AngelineeMonach

AngelineeMonach:

I see. The only problem is that if the books are no displayed on new listing we don't get downloads, so what's the point uploading at all? But now that I know they will eventually approved, it's acceptable, maybe you guys could work on getting more people to admin the books section so we don't have to wait so many days?
just a sugestion, you know we love m9!
Report 04 Feb, 1:38PM
AngelineeMonach

AngelineeMonach:

@Wotthell, you canceled your premium membership?
Report 04 Feb, 1:39PM
wotthell

wotthell:

Does not explain how my 3td and 8th of 9 uploads made it to the New list but upoads #1, 2, 4, 5, 6 & 7 didn't. #9 was past the time frame so that one is explained. None of the issues/problems we are encountering are consistent so it cannot be explained. The problem needs to be found and rectified.
Report 04 Feb, 1:42PM
yeongshing

yeongshing ADMIN :

Those that did not make to new list immediately are due to having one or more of the criteria being checked by system. Unfortunately, we couldn't list what are the exact criteria.
Report 2 days ago, 11:34AM

jaded_juniper:

Dear Admins/yeongshing,

Just wanted to give an update.. My Gallery has finally been fixed as of this morning. Thanks so much, really appreciate and hopefully this time, the issue is resolved for good.
And i am also happy to see the other regular uploaders like tiptoes and wotthell have got their issues resolved as well.

Much appreciated, m9 team!

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Reply   .   Report 02 Feb, 8:21AM
wotthell

wotthell:

Not entirely fixed - there is still the issue of reported duplicates making it to the New list even though they were reported prior to the list going live. The person who puts the duplicate up does not remove it even when advised directly, prefers to waste time for IT team to remove it.

By not dealing with reported duplicates just causes more work later to remove it hence wasting IT team time that could be well spent attending to other matters.

I have mentioned this before to little effect. Frustrating
Report 03 Feb, 1:23AM
jaded_juniper

jaded_juniper:

@wotthell,
I noticed that too. Seems to be a lot of duplicates being uploaded nowadays. I just wish the uploader would take some efforts to search and avoid duplicates before they upload anything. In some cases, reports seem to not have any effect...
Besides that, I am so relieved and happy that our Galleries are up and running normally
Report 03 Feb, 1:43AM
wotthell

wotthell:

Search doesn't always return the books - Action is needed to fix the duplicate notification at the time of upload - the links you get to advise of original never match the file you are uploading. This too has been mentioned before with little outcome to resolve it. Do I sound like I am running out of patience? You bet
Report 03 Feb, 1:51AM
jaded_juniper

jaded_juniper:

Yeah, i've always gotten completely unrelated links to the one I'm tyring to upload. A tighter mechanism to avoid duplicates would definitely improve the situation for us all..
Report 03 Feb, 2:15AM
yeongshing

yeongshing ADMIN :

Due to a lot of data running on site, so for very new book that someone just uploaded within 1 day before, it is possible that it's not updated in search result yet. That's why you can't find it.

We recently made changes to the duplicate detecting condition, as compared to earlier, is it better or worse or no difference?
Report 03 Feb, 3:33AM
jaded_juniper

jaded_juniper:

@yeongshing,
Noted on the lag time in search results. Thanks..
Can you provide us more details abt the duplicate detecting conditions so that we could try to gauge or compare the situation before and after the change?

Personally, I still encounter instances where the system warns about possible duplicate but then the links it provided are of very different books. May we know how the system identify the 'connection' between the already uploaded files with the one in the process of being uploaded? I mean is it the same 'file size' or any other markers that appear identical?
TIA!
Report 03 Feb, 5:51AM
wotthell

wotthell:

Duplication script does not work, has never once given me the correct link to an existing file.
Report 03 Feb, 9:09AM
AngelineeMonach

AngelineeMonach:

I am very happy that the galleries are up and running efficiently now haha;
About the duplicate script, sometimes it works sometimes it doesn't.

The link between the files is the size. An admin told me that. Now I don't know if it's only valid when it's related to a book you are the original uploader of. (when you try to upload a book but you already uploaded it some time ago
Report 03 Feb, 7:56PM
wotthell

wotthell:

size of file is no indicator at all - what exactly do they think it means? hundreds of books have the same file size, a conversion from a retail changes the files size. If that is the focus then it will never improved
Report 04 Feb, 2:24AM
wotthell

wotthell:

*be improved
Report 04 Feb, 2:24AM
yeongshing

yeongshing ADMIN :

Regarding duplicate, to implement better detection actually require complicated works(a lot of coding and testing) behind, and whether it works as expected or not, that require time to monitor. So that's why now we try to make changes to that stage by stage and monitor the result. (real users environment is very different from testing environment)

We try to work on next step of this as soon as possible.
Report 04 Feb, 12:35PM
AngelineeMonach

AngelineeMonach:

I don't know @wotthell, but that's what I was told, they based on file size.
Report 04 Feb, 1:40PM
wotthell

wotthell:

I have no wish to offend but that is total nonsense. Sorry, but I am not speaking from inexperience.
Report 04 Feb, 2:02PM
AngelineeMonach

AngelineeMonach:

Well, as @yeongshing said, testing environment is very different from the reality; also - I don't know anything at all about those things - but I think the duplicate issue is much harder to fix than other things, because it involves too many viariables.
It's a nuisance, yes, but at least we have the feature to report the duplicates and they are taken down (even if it takes several days I think we need to be patient, it must be very dificult to maintain a site like m9 working properly.
Report 04 Feb, 2:41PM
AngelineeMonach

AngelineeMonach:

Of course I am not saying the complain is invalid. I totally understand the frustration when your upload files and someone else goes and uploads it. Or when your files are rejected as dupes.
Even worse when you took the time to search the author or series and you didn't find the title you want to uplaod, therefore it's ok and you upload; next day it's rejected.
Report 04 Feb, 2:47PM
jaded_juniper

jaded_juniper:

I share your sentiments, Angelinee and wotthell. Can be quite frustrating when other users just uploaded duplicates without even checking whether the files hv been uploaded or not.
How abt m9 coming up with a set of guidelines for new uploaders and also veterans like us .. sort of like an SOP for beginners.. detailing what we should do before uploading anything. Warning uploaders that they should not upload duplicates etc..
Just a suggestion on my part..
Report 04 Feb, 3:09PM
AngelineeMonach

AngelineeMonach:

a mandatory guideline on how to name the files [TITLE (SERIES #00) - AUTHOR] is very necessary. Some books do not show on search because they are named incorrectly. And I think everyone should put key words as tags, at least author's name and the series.
Report 04 Feb, 3:24PM
jaded_juniper

jaded_juniper:

Angelinee, my thoughts exactly... that would help the server to 'recognise' duplicates better, i think. Too bad there are some uploaders who just can't bothered with little things like proper tagging and file naming
Report 04 Feb, 3:27PM
AngelineeMonach

AngelineeMonach:

Yep, better for us, better for the site, everybody wins.
Report 04 Feb, 4:02PM

silver_link:

Dear Admin and @yeongshing,

I am glad to report that my Activities page is back on track and showing uploads again. I hope it last. Thank you guys!

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Reply   .   Report 30 Jan, 7:00AM
yeongshing

yeongshing ADMIN :

Thanks for reporting. Let us know if you have any issue again.
Report 01 Feb, 6:51AM
silver_link

silver_link:

Hi yeongshing, now my new uploads are not showing in the New List but are showing on my Gallery page.
Report 04 Feb, 12:27AM
yeongshing

yeongshing ADMIN :

For ebooks, that is due to hit certain condition that prevented your files being immediately showing to users. After manual review, it will be approved and display in New if ok.

So far, only ebooks uploaded by Premium Publisher can immediately display without block by system.
Report 04 Feb, 12:41PM
silver_link

silver_link:

Thanks for explaining
Report 05 Feb, 12:30AM

jaded_juniper:

Dear Admin/ @yeongshing,

First of all, thanks to u guys. My stuck Gallery is now displaying latest uploads again. Although i hv to highlight another new issue that have sprouted. It seems that there's a black hole in my Gallery, at which point any uploads that passes that certain mark, they'll go missing from the Gallery.

To help you guys get a clearer picture, i'm attaching a screencap comparison. Screencap A shows my gallery this morning while Screencap B shows my Gallery this evening after I've uploaded several ebooks. The red line i drew is where the 'black hole' is... coz some of my uploads goes missing as they are pushed into that line by more recent upload. Notice the upload I circled? In screencap A, there's 22 uploads between that file and the 'blackhole' area. In screencap B, that circled upload is already at the edge of the blackhole and all the 22 files have been gobbled up or went missing. Hope your Tech team can look into this... pretty please..

TIA!



comment_photo_165116.jpg  ( Edit )

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Reply   .   Report 29 Jan, 7:55AM
yeongshing

yeongshing ADMIN :

We made some changes that might have affected the display of latest uploads and is still monitoring.

I will feedback your issue to the dev, and thanks for making the screenshot easier to understand.
Report 29 Jan, 10:13AM
wotthell

wotthell:

Same problem here - will cease uploading again and await fix *sigh
Report 29 Jan, 12:04PM
wotthell

wotthell:

I have 21 files in the black hole - which happens after the most recent 24 covers.
Report 29 Jan, 1:32PM
MJS60

MJS60:

Same exact problem I have had the last month! Today was the 1st day it worked correctly. Thanks to Yeongshing for help getting it fixed!
Report 31 Jan, 4:51AM
jaded_juniper

jaded_juniper:

So @MJS60, your gallery is finally fixed? Happy to hear that, coz it means there's hope for all of us then
Report 31 Jan, 6:20AM
wotthell

wotthell:

My black hole is still a black hole and the 21 titles have not been restored to my profile gallery of covers - so not sure how it is fixed for one and not all. Maybe MJ is talking about a section other than ebooks
Report 31 Jan, 6:36AM
jaded_juniper

jaded_juniper:

@wotthell, maybe they're trying out the fix in the theme section first? Coz MJS60 had that black hole thingy earlier than us, i think. Still hv hopes that our Gallery will be repaired for good soon
Report 31 Jan, 6:48AM
yeongshing

yeongshing ADMIN :

We are checking the missing files issue.
Report 01 Feb, 6:26AM
MJS60

MJS60:

@jaded-Juniper, yes it has been working fine for 3 days now but the site still is a little bit slow from time to time. I can live with the slowness but not having my Themes load properly was driving me crazy!
Report 01 Feb, 4:35PM

jaded_juniper:

Admin / @yeongshing,
Thank God!! My Gallery is finally displaying latest uploads after being 'stuck' since 12 Jan. Thanks a lot for resolving the issue. But there is one thing I'd like to point out .
Attached is a screencap of my Gallery now. See that red line I drew? In between those lines, I have about 300 ebooks (which I uploaded during the time my Gallery was acting up) that should be displayed between those red lines. They are displayed in the ebooks list though, they just do not appear in my Gallery. Any way of placing and displaying them in my Gallery? Please... coz it's difficult for me to know their status as i have to search one by one..

Thanks



comment_photo_165080.jpg  ( Edit )

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Reply   .   Report 28 Jan, 3:37AM
AngelineeMonach

AngelineeMonach:

Hello dear, just visited you gallery... I love it (as always)... So, many more files are showing (than in the screenshot), although there were some duplicate/repeating files.
Happy that it's finally (kinda) fixed
Report 28 Jan, 2:09PM
jaded_juniper

jaded_juniper:

@AngelineeMonach dearie, Thanks.. Feels good to finally see some new thumbnails in my Gallery. But you're right, what i can view on my handphone sometimes are a bit different than what i can view on my laptop. And now i suffer the same thing @MSJ60 where there's this set of files that keep repeating themselves. Maybe the Tech team is still doing something to the system. I'll just hv to sit tight
Report 28 Jan, 2:29PM
AngelineeMonach

AngelineeMonach:

Yes.. Well you were lucky, I saw some pages that still were not showing the latest uploads. but, let's keep the thoughts positive
Report 28 Jan, 2:36PM
tiptoes

tiptoes:

mine isn't...hmp! lol
Report 29 Jan, 6:45AM
yeongshing

yeongshing ADMIN :

It's not confirmed solved yet. We made some changes and fixes, and is still monitoring the result, feel free to feedback to us your issue.
Report 29 Jan, 10:18AM
AngelineeMonach

AngelineeMonach:

@tiptoes, that's unfortunate. it's weird, why it is fixed for some users, for others still not working, and others were not affected by the problem at all?
Report 29 Jan, 2:04PM
jaded_juniper

jaded_juniper:

@tiptoes, hang in there! Like yeongshing said, they're still workng on it. Even my gallery is still acting up... in a weird Black Hole kind of way LOL
Report 29 Jan, 2:51PM
tiptoes

tiptoes:

*sighs*
Report 29 Jan, 2:55PM

jaded_juniper:

@yeongshing,

Here are the links of my uploads that have been removed due to copyright or duplicate issues, which are still appearing in my gallery:
Bad Boys on Board - Lori Foster
http://gallery.mobile9.com/f/4582915/
Circling TYhe sun - Paula McLain
http://gallery.mobile9.com/f/4580911/
At The Water's Edge - Sara Gruen
http://gallery.mobile9.com/f/4580301/
Star Wars Aftermath
http://gallery.mobile9.com/f/4578352/

And while i was scrolling through my Gallery, i experienced the repeating uploads reported by MJS60.. Some of my uploads appeared twice in my gallery. Attaching the screenshots for your reference... The one on the left is the first time the set of uploads appear. The one on the right is another set of the same uploads, which i see when scrolled further down in my Gallery.



comment_photo_165079.jpg  ( Edit )

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Reply   .   Report 28 Jan, 1:42AM

silver_link:

Hi again, yeongshing. Instead of seeing up to 8 pages of activities, all I get is this. Posting screenshot of this morning here.



comment_photo_165056.png  ( Edit )

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Reply   .   Report 27 Jan, 1:38AM
yeongshing

yeongshing ADMIN :

Received your screenshot. Thanks.
Report 27 Jan, 9:47AM

wotthell:

wordage on bottom of profile pic on this group states:

The home of people behind mobile9. Join this group for the latest site updates, features, bug fixes, tips, behind the scene photos, and trade secrets.

Sadly we are not seeing too many "bug fixes" nor "trade secrets" and unless it is another bug I cannot see some of the members comments 6 days old have been responded to. Can a member of the IT team please say something to us about all the problems we are encountering and what if any efforts are being put in place to resolve issues? Problems since mid November 2015 are still happenting. In this situation silence is not golden. Thank you

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Reply   .   Report 13 Jan, 11:51PM
jaded_juniper

jaded_juniper:

My sentiments exactly...
If they need time to resolve it, at least acknowledge our complaints and keep us inform of what's being done at the moment.
Report 14 Jan, 1:18AM
jaded_juniper

jaded_juniper:

Write a comment...This is quite demotivating esp for regular uploaders/users who spend hours on m9
Report 14 Jan, 1:19AM
silver_link

silver_link:

If the problems persist, M9 will drive its members away.
Report 14 Jan, 2:18AM
silver_link

silver_link:

My scrolling issue has not been resolved since Christmas and I can only view up to 6 hours Activities. I have to go visiting.
Report 14 Jan, 2:21AM
jaded_juniper

jaded_juniper:

@silver_link, you're right. If problems like this persist without any solutions from the Admins, members might just leave to find a better place to hang out. I hope that doesn't happen coz I like it here esp the ebooks section. Such a wide collection and easy to download ... But these system issues are really bothersome
Report 14 Jan, 2:36AM
silver_link

silver_link:

@jaded, is your Rejected files record stagnant? My uploads went missing without any records whatsoever whether it's Copyright or Dupes and although I only have less than 200 files I can't remember which ones disappeared. I use M9 as a sort of file records even though I have files stored away in clouds but those don't have covers and I can't tag them. Can you suggest any other file management? M9 is useful if it works properly.
Report 14 Jan, 2:46AM
wotthell

wotthell:

@silver_link - about your comment " silver_link: My scrolling issue has not been resolved since Christmas and I can only view up to 6 hours Activities. I have to go visiting. " Visting now will be of little use - covers are not showing on individual galleries ! and no amount of clearing cache, blah blah blah works
Report 14 Jan, 3:24AM
jaded_juniper

jaded_juniper:

@silver_link, my Rejected files is stagnant but i do have few files missing. Just to confirm, do we receive any notifications for Copyright or Dupes?

File management for ebooks specifically or include other stuff? For my ebooks, i use Calibre coz its library has pretty nifty features. For stuff other than ebooks, I can't help much zo I am not that organised LOL

@wotthell, you're right. Visiting won't be much help since some Galleries are not displaying properly.

Why has there been no feedback or response from the Admins?.... hhmmm....
Report 14 Jan, 4:28AM
wotthell

wotthell:

@jaded_jumper I have never received any notification regarding copyright files being removed. I keep an eye on the list (the number is of little use it always says 20 - but there are 51 shown - there is no page 2 so you never see beyond 51 and then the very same file is allowed to be uploaded by someone else later and it does not get removed - go figure that one !
I too use Calibre, good program.
As for feedback, what we have is usually "we are looking at it" but for the last 7 days now no responses at all. Seems we have been deserted or put in the "too hard" basket
Report 14 Jan, 8:46AM
wotthell

wotthell:

actually shows 50 not 51 I miscounted
Report 14 Jan, 9:07AM
silver_link

silver_link:

I reported before on someone else uploading and retaining the file after mine was taken down due to copyright. Admin said,"Well, it could also work both ways and while others' files were taken down, yours is being kept. We referred to the URL that was reported and removed them accordingly." There's a mole here.
Report 14 Jan, 9:35AM
silver_link

silver_link:

@wotthell, is the NEW list getting any better? I was not aware that Home Galleries have problems. How do we know what files are being uploaded?

@jaded, I received 1 single notification on my Wall as below.

"Hi there! We had to reject your file http://gallery.mobile9.com/f/4550015/ because copyright. At just $19.99 a year you get more downloads, ability to promote your own FB page, autofollow and more. Check out http://gallery.mobile9.com/upload/ "

I will try Calibre. So far I only use it to convert. Thanks, gals!
Report 14 Jan, 9:44AM
wotthell

wotthell:

You don't know what is being uploaded because we can no longer rely on being able to see more than a few hours of Activities and Galleries are not representing new uploads immediately as they used to. Search is next to unworkable at the moment - so all in all little is well and good Some galleries are showing covers twice for no apparent explanation.
Report 14 Jan, 10:18AM
AngelineeMonach

AngelineeMonach:

I agree that Search is basically not working at all.

ABOUT REJECTED LIST:

I had a Admin clarify that the list can show only a certain numbers of files - for example 50 -

And they are listed according to upload DATE and not the day the file is rejected.

If you uploaded a file let's say in 01/2015, and it get's rejected.

And you have already 50 rejected files listing from 02/2015 until the present day.

That file from 01/2015 will not show on the list.
Report 14 Jan, 2:23PM
jaded_juniper

jaded_juniper:

I really appreciate the 'talks' that we have here.. coz we learn so much. Even though m9 is to me, the best space for ebook, it sertaily has a LOT that can be improved on. Hope the Admins are open to criticism and take note of all our grumblings and try to make m9 a better place. It has great potentials... if only they can respond to issues in a more timely manner ..

As of now, I am uploading 'blindly' .. coz i can't check on my latest uploads, which i suspect are not doing too well as they're not displayed in our Galleries and are pratically 'invisible' ...

I've never had any notifications abt dupes or copyrighted materials although i do notice my total uploads decreasing at times. But the 'rejected files' number is stuck at 20 .. Don't know what that means...
Report 14 Jan, 2:33PM
AngelineeMonach

AngelineeMonach:

I asked a admin about the notifying thing: there are no notifications about file getting rejected as dupes or copyright. (Not by email like when a file gets featured and not in the notifications page). So I check the rejected ist everyday. And don't pay attention to the number "20" because it's just another thing not working in m9;
Report 14 Jan, 2:41PM
jaded_juniper

jaded_juniper:

@AngelineeMonach, seems to me that there's quite a number of things in m9 that are not working properly LOL
Report 14 Jan, 2:45PM
AngelineeMonach

AngelineeMonach:

Yep @jaded_juniper ... maybe they are having budget cuts or something....
Report 14 Jan, 2:47PM
wotthell

wotthell:

anyone else not seethng this thread on M9 HQ group? - can only see it if I go direct from a notification !! but if I go to the Group via the tab in the search box then none of these comments are visible !! *sigh
Report 14 Jan, 10:40PM
wotthell

wotthell:

that should say seeing (although I am seething )
Report 14 Jan, 10:40PM
AngelineeMonach

AngelineeMonach:

Hi dear @wotthell. I can see the post normally going to the M9 HQ page through the search box.
Report 15 Jan, 2:40PM
jaded_juniper

jaded_juniper:

wotthel, it's on and off for me. Sometimes i see them on my notifications and sometimes i don't .. And yes, i am currently seething too.. coz no one from m9 is apparently doing anything to help us. Not even to acknowledge our posts here in this group
Report 15 Jan, 4:06PM
AngelineeMonach

AngelineeMonach:

Well, maybe they think that as we are not premium members they don't need to really pay attention
Report 15 Jan, 4:18PM
wotthell

wotthell:

But I am a premium member and I also paid for a friend !
Report 15 Jan, 4:29PM
jaded_juniper

jaded_juniper:

The admins hv been awfully quiet for the past few days, right? .. hhmmm....
Report 15 Jan, 4:31PM
AngelineeMonach

AngelineeMonach:

Oh. @wotthell, I didn't know you were premium. Ok. then, even you guys are not having support...
@jaded_juniper. Yes they have.
Report 15 Jan, 4:34PM
wotthell

wotthell:

Yep Admin replied to all posts 6 days old 14 hours ago and stopped when they got to your post of 2 days ago " jaded_juniper: Dear Admin, I've got 2 issues to highlight:"
Report 15 Jan, 4:39PM
wotthell

wotthell:

oops no it was this one they stopped at "jaded_juniper: Dear Admin,
My 'home' or gallery is not showing my latest uploads"
Report 15 Jan, 4:41PM
jaded_juniper

jaded_juniper:

Yeah, getting a bit freaky. Maybe they left us here stranded without any help. Maybe they left for a better group hahaha.. I'm going mad i think ;D
Report 15 Jan, 4:44PM
wotthell

wotthell:

Oh well, not doing much in uploads till this is fixed, will be asking for a pro-rata refund of premium payment me thinks - as if I will get any joy on that front !!
Report 15 Jan, 4:48PM
jaded_juniper

jaded_juniper:

@wotthell, you should ask for a pro-rata refund. Coz they're certainly not doing anything much to resolve these current issues.. But, yeahhh good luck with that
Report 15 Jan, 4:53PM
AngelineeMonach

AngelineeMonach:

....hell will freeze over before u get any refund. o.O but... best of luck ^~^
Report 15 Jan, 5:21PM
silver_link

silver_link:

@wotthell, you should try to get a pro-rata refund. No harm asking. Your friend is also awfully quiet unless her uploads didn't show in my Activities. All is not lost, I got you gals to keep me company and not let me ramming my head at M9 alone. And you're right in not doing much uploads. Can't see them and is a waste of efforts.
Report 16 Jan, 12:23AM
wotthell

wotthell:

Did you hear that?
Report 19 Jan, 5:36AM
jaded_juniper

jaded_juniper:

@wotthell, Hear what? .. did i miss something? BTW, how's your gallery? Mine is still giving me headache and heartache. But i'm still uploading coz i've got nothing much to do.... God, i sound pathetic hahaha
Report 19 Jan, 5:46AM
wotthell

wotthell:

Complete silence for more than 5 days now from M9 Admin or IT Techies ! maybe they just want us to go away and remove the headache *sigh
Report 19 Jan, 5:49AM
jaded_juniper

jaded_juniper:

Ohh,, yeah THAT deafening silence!! I've just about to go mad with their antics of not even replying to our complains
It's like all of them just fell off into a blackhole or something, right? ..
Report 19 Jan, 6:01AM
wotthell

wotthell:

Not quite - at least one Admin member was online when I posted my "Complete silence.." post. We are being ignored.
Report 19 Jan, 9:32AM
jaded_juniper

jaded_juniper:

I got that much too..
Way to go, m9 team! Excellent service u got here....
Report 19 Jan, 9:57AM
silver_link

silver_link:

No notifications of any kind for 3 days. Nada. I was wondering what you all were up to.
Report 20 Jan, 12:29AM
wotthell

wotthell:

and still no response from M9 Admin or IT team !!
Report 22 Jan, 1:24PM
AngelineeMonach

AngelineeMonach:

let's see if when they finally reply, they will have the decency of explaining the absence...
Report 22 Jan, 2:11PM
yeongshing

yeongshing ADMIN :

Sorry for the late reply. To list a few issues that are relevant(or potentially relevant) to you guys that in the process of fixing and checking now.
- Currently one of the biggest issues is users having issue with visiting mobile9 due to security warning (checking what is causing and where it comes from). We trying to locate it and also prevent this affecting more categories and pages.
- Profile> My Uploads not showing latest uploaded files.
- My Activities only showing few activities. (Recently done testing and deployed the fix and is in process of verifying).
- Made adjustment to detecting duplicates of ebooks, do let us know do you find the duplicate alert while uploading is better or not.
- Profile > My Uploads showing repeated/duplicated list. (Not able to replicate this issue yet, if anyone else having the same issue, let us know.)
Report 25 Jan, 3:27PM
AngelineeMonach

AngelineeMonach:

Hello dear yeongshing, glad to have u back. It's been some days, everybody from m9 team disappeared. I hope everything is okay? You guys got us worried.

I can't speak for everyone - obviously - but the problem with the activities and notifications showing only a few activities (it was showing only 2 to 4 hours) is gone. Since Friday, I noticed that it's back to normal showing up to 48 hours (activities) and 4 days (notifications).
Report 25 Jan, 5:40PM
AngelineeMonach

AngelineeMonach:

-> My uploads showing duplicates: happens sometimes but refreshing the page fixes it.
Report 25 Jan, 5:44PM
jaded_juniper

jaded_juniper:

@yeongshing
Yup, very happy that you've finally responded. Anyway, on my side, I am experiencing this problems:
1) My gallery is not displaying the latest uploads, instead it is stuck with uploads on 12 Jan and those prior to that.
2) My Activities page seems to be working fine except that sometimes I do not see any Activities from those I follow. (on and off problem)
3) There are some files in my library that I think hv beenremoved by Admin due to duplicates or copyright issues but somehow they still appear in my Gallery even though i hv tried deleting them

That's it so far..
Report 26 Jan, 1:43AM
silver_link

silver_link:

@yeongshing

Glad to hear from you again. My Activities page is still not working. I see only up to 5 hours' activities from those I follow. Seems the others' Activities Pages are working except mine.
Report 26 Jan, 4:32AM
yeongshing

yeongshing ADMIN :

@AngelineeMonach, thanks for your concern as well as everyone else. I'm fine, we are fine. I'm sorry that last week I didn't reply promptly but our team was definitely working to solve various bugs and user concerns. The week before (around 15 Jan) was some refresh issue that I couldn't see some old and new posts.

As for the activities, actually I was also having the same issue as user but now I can see Activities page working fine. If the people you following is active, you should be able to see up to 8 pages of activities (it expands the list 7 times).

--------------
@jaded_juniper,
1) This one we are still fixing.

2) Same as above explanation, if the people you following have a lot of activities, you will see up to 8 pages of activities. Sometimes, the activities page not expanding could be due to slow/unstable internet connection that cause very slow response from mobile9 server or even stop if it takes too long time to load. If it's constantly not working, then you might want to drop us a notice to see if it's due to other issue or not.

3) Can you send me 1-2 links of removed files that you currently still can see in your uploads gallery? It could be related to 1st issue but I need to check and verify that.

---------------
@silver_link,
Is your Activities page currently able to expand the list? My Activities is based on number of pages it can shows, not time and date. Each time the list expands, it is similar to loading a new page.
Report 26 Jan, 2:50PM
silver_link

silver_link:

@yeongshing, thanks for your efforts but sad to say, my Activities Page no longer works. I have posted a screenshot on M9 HQ page for your kind attention.
Report 27 Jan, 1:40AM
yeongshing

yeongshing ADMIN :

@silver_link: noted. Received your screenshot. Thanks.
Report 27 Jan, 9:46AM