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Eclipse_Moon:

Hello! I have a problem with downloading themes. For the second time uploading the theme and after some time it disappears from the download. please help to correct these problems.

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Reply   .   Report yesterday, 8:55AM
yeongshing

yeongshing ADMIN :

Hi, can you explain more what do you mean by "uploading theme then after some time it disappears from the download"?
Report 21 hours ago
Galina53

Galina53 PRO :

Hello dear Shing! Already two times at this user the theme has been removed next day. I know because it there were themes for competition on TMC and LOT.
Report 17 hours ago
yeongshing

yeongshing ADMIN :

So it is not rejected but is lost? May I know what is the theme?

The latest theme I saw on Eclipse_Moon's profile is http://gallery.mobile9.com/f/4647524/
Report 1 hour ago
Galina53

Galina53 PRO :

http://gallery.mobile9.com/f/4645671/
http://gallery.mobile9.com/f/4647524/
But it is already new loading as the first loadings by themes have been removed.
Report 1 hour ago

JeanMaria:

Hey Wott. I'm hoping you will get this. I am not able to log in this is the first time in 3 days. I read somewhere where their was a problem with the books and it would be fixed but so far I am not able to see anything. Do you know anything?

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Reply   .   Report 19 May, 6:27PM
wotthell

wotthell:

Fixing things seems to be a slow process for M9. Just responding on this group page seems to be a non-fav thing for M9 Techies to do!! Would be nice if we could get someonre with Technical knowledge to give some insight rather than a non-tech Admin. Live in hope Anyway have responded on my wall as to what I did to fix my login problem but I did have to try a zillion different methods before one finally kept me logged in and I haven't turned the PC off since !
Report 19 May, 10:23PM
yeongshing

yeongshing ADMIN :

JeanMaria, may I know what ebook problem are you referring to? and can you describe a bit more what's going on when you try to login but can't?
Report 20 May, 4:01AM
JeanMaria

JeanMaria:

Yes! I usually do not have to log in, it is automatic on my IPad. Since Monday(?) it now comes up "please log in to post or comment". Well when I do that, at the top of the screen it tells me to please log in to post or comment and then I have the same screen where I already logged in. I cannot see any activities, books, just the page where you are suppose to log in.
Report 6 days ago, 10:57AM

silver_link:

Hi Admin & Techies, there's this problem with the links. On my Activities page when I clicked on the book link, it showed a different uploader.



comment_photo_166808.png  ( Edit )

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Reply   .   Report 18 May, 3:18AM
yeongshing

yeongshing ADMIN :

Thanks for reporting and providing the screenshots. We will look into it.
Report 18 May, 8:40AM
silver_link

silver_link:

Thanks!
Report 18 May, 8:43AM
yeongshing

yeongshing ADMIN :

ha, I just realized why. ^^' According to the 2nd screenshot, the activity is jaded_juniper added 2 files to favourite, not published 2 files. That's why when you clicked, you see different name because it's actually published by another user.
Report 18 May, 8:53AM
silver_link

silver_link:

Oops! What a blunder. Sorry!
Report 18 May, 9:06AM
yeongshing

yeongshing ADMIN :

Ok, no problem.
Report 19 May, 9:04AM

wotthell:

And no wonder few downloads on my files if this is happening to others



comment_photo_166671.jpg  ( Edit )

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Reply   .   Report 10 May, 12:20AM
yeongshing

yeongshing ADMIN :

Checking with JeanMaria. Thanks.

Sometimes I wonder why hardly got any of our test accounts experience the issue as users, so we can realize it sooner and maybe we can find out why and fix faster. :facepalm:
Report 10 May, 10:50AM

wotthell:

But if you look at this shot you can see that she has uploaded at least three books (maybe more) since the last one showing on the gallery page. They show on the right side of page but not on the main page of covers



comment_photo_166670.jpg  ( Edit )

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Reply   .   Report 10 May, 12:11AM
Fizzyfifi

Fizzyfifi:

wotthell those 3 books I just uploaded last night
Report 10 May, 4:35AM
wotthell

wotthell:

Yes and they should show and your gallery page along with all other covers - but they don't
Report 10 May, 4:56AM
wotthell

wotthell:

on your gallery Not - and your gallery
Report 10 May, 4:56AM
Fizzyfifi

Fizzyfifi:

What really upsets me is that I spend time doing a search for a particular book it is not there - so I upload it - then admins remove it as it is duplicated.
Secondly certain books are not available in ePub format they are in java format - so I uploaded them as it is difficult to convert those java format ebooks ( almost impossible)
they delete those as duplicates also
Report 10 May, 5:11AM
yeongshing

yeongshing ADMIN :

Has inform our team to check on the last upload again to see if it's the data refresh issue again or not.

@Fizzyfifi, may I know what word(title, authors, combinations, etc) do you put in search to look for particular book?

Regarding duplicate, after you search and not found, when you upload in TXT/EPUB/PDF, do you see an alert message of the book might have been published before?
Report 10 May, 10:42AM
Fizzyfifi

Fizzyfifi:

I put the author's name in the search box - if there are more that 1 page I go through them all and it is not there - so I upload the book/ books of the same author
"when you upload in TXT/EPUB/PDF, do you see an alert message of the book might have been published before?" YES - I go to the relevant pages like today both duplicates for one book opened Kristen Ashley's bk. same title and same author one belonged to Zai10 - I forget who the 2nd user was - but neither were the the book I was uploading!!!!!!!
Report 10 May, 1:30PM
Fizzyfifi

Fizzyfifi:

Just now I'm seeing 4 notifications - but when I go to the notifications page on the site there are only two
Report 10 May, 1:32PM

wotthell:

Still not showing Fizzyfifi's most recent uploads this is what is showing on gallery page



comment_photo_166669.jpg  ( Edit )

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Reply   .   Report 10 May, 12:09AM

wotthell:

OK I have had it with M9 - time to give you a miss, just too frustrating for words - figure out why these books do not show on the listing !!
last on the New List 3 hours ago http://gallery.mobile9.com/f/4631789/
my uploads still not on the list
yesterday, 10:32PM http://gallery.mobile9.com/f/4631008/
yesterday, 8:11PM http://gallery.mobile9.com/f/4630981/
2 days ago, 2:37PM http://gallery.mobile9.com/f/4630958/
2 days ago, 1:04PM http://gallery.mobile9.com/f/4630952/
2 days ago, 12:57PM http://gallery.mobile9.com/f/4630950/
2 days ago, 11:24AM http://gallery.mobile9.com/f/4630936/

Let me know when you have learn't how to drive this website.

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Reply   .   Report 19 Apr, 5:23AM
yeongshing

yeongshing ADMIN :

There is some changes made, now should be able to see all ebooks that being approved in gallery. We will keep monitoring for a while more to make sure it does.
Report 21 Apr, 1:32AM
wotthell

wotthell:

When they land 15 pages after the event there is no point, few members if any will look that far back and I have noticed the decline in downloads as a result. Not good enough for me to devote my time to it YET
Report 21 Apr, 4:33AM
yeongshing

yeongshing ADMIN :

We are making sure the new books that approved will show up without much delay after review.
Report 21 Apr, 7:13AM
yeongshing

yeongshing ADMIN :

An update related to this issue, now we will refresh the ebook gallery after done review all, instead of trying to keep up with the system auto refresh because the time might change according to the system running, and we might miss the time(which we did) and caused some books delay a day showing in gallery.

Based on previous record was the most around 200 ebooks per day, the refresh will be able to handle more files than that.

Again, we will monitor the outcome of this new change for a week based on real user environment. You can try upload some files to see if it works to show all approved files this Monday.
Report 22 Apr, 11:25AM

wotthell:

It seems a grand total of 57 books made it to the new list today, books uploaded 20hours ago did not make it ! - is this to be the approx amount of books that are reviewed and approved in future between daily update of the new list?

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Reply   .   Report 08 Apr, 1:54AM
yeongshing

yeongshing ADMIN :

Not exactly, every week day (maybe except Monday), we will try our best to finish reviewing all books since last review. There is only 1 session of review everyday, so books that happen to upload right after finish review, need to wait next session(next day) review.

Lets say today since last review done have 50 books uploaded, we will review all 50 books, then after today review until tomorrow review, if there are 100 files, we will review 100 files tomorrow.

BTW, an update, today might see less new book showing or showing later, because our panel had some issue and not able to finish review before scheduled refresh. But it's fixed and done review all the files today.
Report 08 Apr, 8:33AM
wotthell

wotthell:

Ok Thanks for the explanation
Report 08 Apr, 8:36AM

wotthell:

see below



comment_photo_166278.jpg  ( Edit )

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Reply   .   Report 07 Apr, 11:30AM
yeongshing

yeongshing ADMIN :

The covers are showing now.
Report 08 Apr, 8:23AM
wotthell

wotthell:

Thankyou
Report 08 Apr, 8:37AM

wotthell:

Never a dull moment
Just uploaded 2 files, refuses to maintain the covers and when you attempt to download get this



comment_photo_166277.jpg  ( Edit )

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Reply   .   Report 07 Apr, 11:25AM
silver_link

silver_link:

Oops, really bad.
Report 07 Apr, 12:51PM
wotthell

wotthell:

Yep
Report 07 Apr, 1:22PM
wotthell

wotthell:

You have the same problem on the last file you uploaded - Tempted by a Lady’s Smile - Christi Caldwell http://gallery.mobile9.com/f/4626739/
Report 07 Apr, 1:25PM
wotthell

wotthell:

Still happening 10hrs later http://gallery.mobile9.com/f/4626831/
Report 07 Apr, 9:42PM
jaded_juniper

jaded_juniper:

OMG, I am so sorry wotthell.I wanted to reply to ur comment but my fat fingers accidentally clicked the Report button. Hope nothing happens..
Anyway I wanted to comment that this is a new prob coz I haven't experienced it before.
Report 07 Apr, 10:34PM
wotthell

wotthell:

Probably the only way it will get attended to
Report 07 Apr, 10:40PM
silver_link

silver_link:

Yup, wotthell. I noticed after I uploaded but left it at that. Today when I checked it can be downloaded but the cover's missing.
Report 08 Apr, 12:25AM
yeongshing

yeongshing ADMIN :

Hello,

- Cover fixed
- The 403 forbidden access fixed

Please check again?
Report 08 Apr, 7:21AM
wotthell

wotthell:

All good now thank you
Report 08 Apr, 8:37AM
silver_link

silver_link:

Thank you, yeongshing. Looks good now.
Report 08 Apr, 8:46AM