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AnimiraiStudio PRO :

Hello Admin, I have problem re-uploading my icon of my apps.
The new icons won't replace the old one. That's very strange, when i upload and save it, it appears a success dialog. But, it did not change the icon when i view it. Is this a bug or did i do it wrong?
I upload the same way as reuploading screenshot. Please let me know how to reupload icon successfully. or if this is a bug, please help me fix it. Thanks

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Reply   .   Report 27 Jun, 12:11AM
yeongshing

yeongshing ADMIN :

Hi, may I know is which app?

At first, do you used Google Play URL to import file information or manually upload icons and preview images?

Also, can you provide a screenshot of the Edit/Publish File page?
Report 6 days ago, 10:36AM
AnimiraiStudio

AnimiraiStudio PRO :

Hello, all of apps.

For icons, i manually upload them.

I can't provide screenshot, since there's no error message, success message instead.

It said that success, but i did not see the icons changed.
Report 5 days ago, 4:02AM
ArthurWill

ArthurWill ADMIN :

I see. Can you please provide us the following so that we can find the problem faster?

1. Links to two apps that you recently re-upload the app icons

2. Image link of the two new app icons
Report 5 days ago, 4:59PM
AnimiraiStudio

AnimiraiStudio PRO :

1. I have tried every apps that i have. All of their icons can't be reuploaded.
2. I don't understand with the "Image link" you mean, but i upload via my computer manually as usual.
Report 2 days ago, 9:50AM
AnimiraiStudio

AnimiraiStudio PRO :

Hi, the problem has been solved. Don't know how, but it works now. Thanks.
Report yesterday, 7:21AM
yeongshing

yeongshing ADMIN :

Alright, if you have any other question, ask us in new post.
Report 11 hours ago

m09_428:

when i login & open notification an advertisement cover whole screen &then Aliexpress.com has open this only happens when login at m9 i change my browser but still this prob. disturb.
Is this from your side????

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Reply   .   Report 24 Jun, 2:01PM
vedma9

vedma9:

I had the same problem and i installed Adblock on my browser.
Report 24 Jun, 4:26PM
LastKingz

LastKingz:

vedma gave you a great solution, I also use Adblock Plus, it works perfectly.
Report 25 Jun, 1:24PM
m09_428

m09_428:

After this post i login 2 times no ad.
Report 25 Jun, 1:28PM
LastKingz

LastKingz:

Ok good, you can still try the Adblock Plus
Report 25 Jun, 1:35PM
m09_428

m09_428:

okg.
Report 25 Jun, 5:48PM
yeongshing

yeongshing ADMIN :

Hi, the ads are provided by ad service partners so sometimes there might be some ad display that we missed. If you encounter ads that constantly interfere much of your browsing experience at mobile9 again, please take a screenshot of the ad and email to support@mobile9.com so we can take a look and take action accordingly.

Thanks.
Report 6 days ago, 10:44AM
m09_428

m09_428:

Two people use same profile pic????
Report 5 days ago, 2:41AM

arrrghie:

Hello,

I have several apps to upload but I still not join premium yet. I want to try the free premium but I don't see any option to upload except I have to input url to my app. I have done this but nothing happened?

Can someone inform me how can I submit an app without premium membership? I need to try 1st before paying for this.

Thanks!

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Reply   .   Report 17 Jun, 5:56AM
yeongshing

yeongshing ADMIN :

Hi, have you requested a free trial for Premium Publisher? If not, you can request here: http://www.mobile9.com/my/contact_us/?cf=6

You can upload your apps without ads for free trial.
Report 18 Jun, 5:10AM
LastKingz

LastKingz:

Hey yeo, I would like to go premium in the future and support M9. This trial you just mentioned, is it exclusive to only those who want to upload apps without ads? Or can someone like me make a request for a trial?
Report 21 Jun, 4:40PM
yeongshing

yeongshing ADMIN :

Normally would need to be an app developer to get one. But you can try make request through the same form with your message. If they approved then you will get free trial, if not then it is a no.
Report 23 Jun, 2:15AM
LastKingz

LastKingz:

Oh alright then, thanks for the info yeo . I don't think I'll try then if that's the case.
Report 23 Jun, 4:07AM

DL-Games PRO :

Is this group dead? How can i get an admin to respond to my questions please help. I bought a pro account and i need my old stuff back that's the main reason i bought the account. Please someone help me as soon as possible.

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Reply   .   Report 09 Jun, 9:54PM
yeemei12

yeemei12 ADMIN :

Hi, I have returned your games which rejected due to trial expired to your account, please check and let us know if you have any issue. Thanks!
Report 10 Jun, 1:13AM
DL-Games

DL-Games PRO :

Thank You for your reply. Isn't there a way to track daily download on this store? Where can i find the dashboard for daily installs?
Report 10 Jun, 11:50AM
yeemei12

yeemei12 ADMIN :

Nope. You can only check the total downloads.
Report 11 Jun, 8:55AM
yeongshing

yeongshing ADMIN :

Hi. At the moment, we don't have the dashboard for daily downloads. So you will need to manually keep track of daily downloads or integrate 3rd-party app tracking service to track installs.
Report 11 Jun, 10:58AM
DL-Games

DL-Games PRO :

Does your site have compatibility with appannie tracking site?
Report 11 Jun, 12:56PM
yeongshing

yeongshing ADMIN :

Not compatible because we have not work with any tracking service site yet.
Report 15 Jun, 1:55AM
DL-Games

DL-Games PRO :

Please fix this:
When i open the page of one of my games the only ones that are recommended are the 2 games that i last added. Please fix this so it shows all my games.
Report 16 Jun, 2:46PM
yeongshing

yeongshing ADMIN :

Will check it out.
Report 19 Jun, 11:11AM
DL-Games

DL-Games PRO :

Thank you!
Report 19 Jun, 11:34AM

Galina53 PRO :

Achint Vishwas Need your help.


Achint Vishwas I want to join back m9 but my m9 account has bugs. I cant upload, I can't comment even I can't post anything. So will you please complain to admin about my problem.


Achint Vishwas My account is Akvishwas


Hello dear Shing! Please, read! It to me have written on FB!

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Reply   .   Report 02 Jun, 6:22AM
yeongshing

yeongshing ADMIN :

Thanks, Galina53. I have posted on his wall to ask.
Report 04 Jun, 10:55AM
Galina53

Galina53 PRO :

He cannot come into a profile. To give a post on a wall there is no sense.
Report 04 Jun, 11:24AM
yeongshing

yeongshing ADMIN :

Hmm.... but I can see him posted on his own wall after your report here.
http://p.mobile9.com/akvishwas/comments/
Report 04 Jun, 11:34AM
Galina53

Galina53 PRO :

Means, it has already turned out...
Report 04 Jun, 12:54PM

yudha22032000:

Apakah terbit aplikasinya harus bayar apa tidak

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Reply   .   Report 02 Jun, 5:58AM
yeongshing

yeongshing ADMIN :

Hi, to publish apps such as Android apps and games, will need Premium membership. All apps and games with advertisements need to upgrade to Premium Publisher in order to publish.

P/S: I've removed your duplicated posts.
Report 04 Jun, 10:59AM

reddysridhar:

i want to delete my m9 account how could i do

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Reply   .   Report 01 Jun, 5:03PM
yeongshing

yeongshing ADMIN :

Hi, regarding this, can you please email to support@mobile9.com?
Report 02 Jun, 5:55AM

pebbleand:

♥ ♥ ♥ ♥I want to put in a serious complaint. I can't download pics, i click save file, it says downloading in 28 seconds, lol, nothing happens so i go to mobile version and the captcha is grey on grey and you can't tell what the letters are? There is nothing i can do. Please pleeeease can you help. Thankyou

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Reply   .   Report 30 May, 6:23PM
yeongshing

yeongshing ADMIN :

Hi, download should auto-start after the countdown finish. Did you try to wait a short while after countdown finish? May I know what type of file were you downloading?

About the captcha "is grey on grey", I don't understand what do you mean. Can you show a screenshot?

Sometimes, if captcha is too difficult to recognise, can try click change new picture. There are 3 small button beside input box, click the top one with circling arrow. The captcha pictures are randomised, so sometimes may show up something too difficult to read.
Report 01 Jun, 10:28AM

hashem27:

can any body help me i want to play gunship battle
on my galaxy ace 5830i and its runing till loading screen
it is loading to its half then its turn off

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Reply   .   Report 27 May, 9:54PM
yeongshing

yeongshing ADMIN :

What is the link to download the game? It could be that the version is not up to date, you can try message the publisher or leave a comment.

You might also want to check is the game compatible with your Android version.
Report 29 May, 1:13AM
hashem27

hashem27:

Thank you but can you help me to find
games that are compitable with my phone and android version
Report 30 May, 12:40PM

Metah4:

I have been looking through the watchfaces for Watchmaker and have noticed quite a bit of my work with no credit or link back given. What steps should I take within your site to claim work that is uploaded without permission?

Facerepo seems to be great at tracking and pulling faces that aren't within guidelines.

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Reply   .   Report 26 May, 4:51PM
yeongshing

yeongshing ADMIN :

Hi Metah4, you can email us a formal DMCA notice so that we can take action to remove infringed url/material. You may refer to here: (http://www.mobile9.com/page/dmca/) on how to send us DMCA notice. Thank you.
Report 27 May, 4:59AM
yeongshing

yeongshing ADMIN :

And you can then upload your own works on your account.
Report 27 May, 5:09AM