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LastKingz:

Hey Yeo, hope you're doing great . I've noticed something that has happened a few times with a few of my files. A few times I noticed that a file will be getting downloads, for example a file has 2,550 downloads.

A few days after it goes down to lets say 1,725 downloads. Do you know what's the cause for this? Maybe the download counter has a glitch? This is not a big concern for me really, I'm just curious to know if you've heard or seen it happen before.

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Reply   .   Report 2 days ago, 12:28PM
shankar72685

shankar72685:

Yes It's happen 3years ago ..... and that is very serios , like some people download count get 0 . Due to mobile9 servers down. but recovered after one week. SO YOUR PROBLEM WILL BE RESOLVE SOON, Don't Bother about it.
Report 2 days ago, 6:48AM
LastKingz

LastKingz:

Hmmm interesting. I've never seen it go down to zero though. Are you speaking about total downloads for all files going down to zero?? Or are you speaking about one file that has its downloads go down to zero?

I'm speaking about one file, not my total download count. Its not really a big concern for me, just wanted to know the cause.
Report yesterday, 12:19PM
LastKingz

LastKingz:

Oh, and thanks for the info shankar
Report yesterday, 12:20PM
shankar72685

shankar72685:

in that days i am new to m9...in my openion those days mobile9 have buggs in every week ends...
yes it's about files download count got 0 and my total download count also... actually at that time my total download count is approx. just 60000 . then my download count incresed randomly after a week my total download count recoverd.
Report yesterday, 7:02AM
LastKingz

LastKingz:

Oh, I see alright then, thanks again for the info
Report 21 hours ago
shankar72685

shankar72685:

:bye:
Report 20 hours ago
LastKingz
Report 16 hours ago
Symtronix

Symtronix:

That sounds like something that would be really annoying. How much files have had that problem? @lastkingz
Report 10 hours ago
LastKingz

LastKingz:

I only noticed that on about two of my files so far, and I've uploaded 85, so like I said, its not a big problem really. I just hope it doesn't become a frequent occurrence. Only then will I have a problem with it.
Report 7 hours ago

MissWorld:

Hello Mobile9,
I'm stuck on some sort of captcha loop. I have to enter the codes for every page I click on -- if I'm browsing, clicking next takes me to a captcha, and the same happens when I click next again. Also if I wanted to download an ebook, I'd get the captcha when I click on the book, then again when I click on download.

This makes it really annoying to browse mobile9 I don't mind entering a code every 15 downloads as it used to be, but entering captcha for every action I take on the site is getting ridiculous.

Please help!

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Reply   .   Report 23 Jul, 7:37AM
yeongshing

yeongshing ADMIN :

Sorry for late response. Are you still having this issue?

If yes, please let me know what OS and browser are you using. So we can check it faster.
Report 3 days ago, 9:31AM

gulugulua003:

Hi MOBILE 9,

I need your help!! I want to upload my theme but I can't find my launcher. How should I do?

I love mobile 9 because in Semptember of last year I began to use mobile 9 to upload my themes with another account. But when I changed account I need to add my launcher to the list. I don't konw how to do.

Waiting for your reply!

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Reply   .   Report 23 Jul, 2:48AM
yeongshing

yeongshing ADMIN :

Hi, what is the launcher that you wanted to upload theme for?
Report 3 days ago, 9:32AM

vankizzle:

why voting is closed early ?????



comment_photo_160411.png  ( Edit )

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Reply   .   Report 20 Jul, 1:00PM

gulugulua003:

Hi, when I want to upload my theme, I need to choose which launcher my file belong to, I didn't find my launcher, how to add my launcher?

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Reply   .   Report 15 Jul, 12:21PM

Laimungit:

Hello admin..i just want to know why i can't download ebooks..it says download failed, am using ipad mini, iy just worked fine last night and now i can't,.,why?am getting worried...pls reply..thanks

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Reply   .   Report 14 Jul, 12:19AM
yeongshing

yeongshing ADMIN :

Hi, may i know what browser are you using to browse and download? It could be also due to slow network connection that causes download failed, have you tried download using other wifi network or internet connection that is faster?
Report 14 Jul, 11:08AM

3998689:

What does error 15 mean while trying to upload a book?

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Reply   .   Report 13 Jul, 7:04PM
yeongshing

yeongshing ADMIN :

Hi, may I know which format of ebook you are trying to upload that having error 15?
Report 14 Jul, 11:25AM
3998689

3998689:

A PdF file
Report 14 Jul, 1:41PM
totallyproducts

totallyproducts PRO :

what book are you trying to upload?
Report 14 Jul, 8:31PM

selgapuz:

Hi, how come i cannot download ebooks from my ipad mini. i used to be able to download with no issues. But the past two days, I get an error message DOWNLOAD FAILED Safari cannot download this file. i have tried different ebooks or even using Chrome and get the same error, pls help. Thanks.

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Reply   .   Report 12 Jul, 1:09AM
yeongshing

yeongshing ADMIN :

Hi, can you please try again to see if you still having this issue now? If yes, please provide us a screenshot of the issue you see by email to support@mobile9.com. Thanks
Report 14 Jul, 11:21AM
selgapuz

selgapuz:

Hi thank you for looking into this. It is now working fine.
Report 15 Jul, 7:28AM

Persephone7:

Hi I can't download ebooks it's showing 72kb downloaded all the time please help

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Reply   .   Report 11 Jul, 12:44AM
yeongshing

yeongshing ADMIN :

Hi, may I know what browser are you using and you are downloading from mobile9 full site or mobile site?
Report 14 Jul, 11:30AM

AnimiraiStudio PRO :

Hello Admin, I have problem re-uploading my icon of my apps.
The new icons won't replace the old one. That's very strange, when i upload and save it, it appears a success dialog. But, it did not change the icon when i view it. Is this a bug or did i do it wrong?
I upload the same way as reuploading screenshot. Please let me know how to reupload icon successfully. or if this is a bug, please help me fix it. Thanks

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Reply   .   Report 27 Jun, 12:11AM
yeongshing

yeongshing ADMIN :

Hi, may I know is which app?

At first, do you used Google Play URL to import file information or manually upload icons and preview images?

Also, can you provide a screenshot of the Edit/Publish File page?
Report 30 Jun, 10:36AM
AnimiraiStudio

AnimiraiStudio PRO :

Hello, all of apps.

For icons, i manually upload them.

I can't provide screenshot, since there's no error message, success message instead.

It said that success, but i did not see the icons changed.
Report 01 Jul, 4:02AM
ArthurWill

ArthurWill ADMIN :

I see. Can you please provide us the following so that we can find the problem faster?

1. Links to two apps that you recently re-upload the app icons

2. Image link of the two new app icons
Report 01 Jul, 4:59PM
AnimiraiStudio

AnimiraiStudio PRO :

1. I have tried every apps that i have. All of their icons can't be reuploaded.
2. I don't understand with the "Image link" you mean, but i upload via my computer manually as usual.
Report 04 Jul, 9:50AM
AnimiraiStudio

AnimiraiStudio PRO :

Hi, the problem has been solved. Don't know how, but it works now. Thanks.
Report 05 Jul, 7:21AM
yeongshing

yeongshing ADMIN :

Alright, if you have any other question, ask us in new post.
Report 06 Jul, 8:43AM