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Zuza_987 PRO :

Hello dear Shing!
I have a problem with my following, do not show me a person
I added that recently, and some people have a double,
Please check it, thank you in advance!

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Reply   .   Report 24 Apr, 9:17PM
yeongshing

yeongshing ADMIN :

Hello, you mean the Profile>Following page right? Can you take a screenshot of what you see and send us? So that we can try to replicate your problem.
Report 25 Apr, 8:44AM
Zuza_987

Zuza_987 PRO :

Following in my profile I do not see recently added people do not show up,
and some people appear twice.
Please check it, thank you in advance!
Is a screenshot:

Report 25 Apr, 7:44PM
yeongshing

yeongshing ADMIN :

Thanks for the screenshot. Already notified for checking.
Report 27 Apr, 9:34AM
Zuza_987

Zuza_987 PRO :

Thank you very much Shing, I will wait!
Report 27 Apr, 10:06AM
yeongshing

yeongshing ADMIN :

Can you please check again if you can see new Following now?
Report 6 days ago, 9:54AM
Zuza_987

Zuza_987 PRO :

Yes, I see new following, now all is well, thank you very much, dear Shing, best regards ...
Report 6 days ago, 11:08AM

wotthell:

Can you please fix this ludicrous filtering - There is no reason to do this, it is not a stand alone word !! and it would not matter what the word is if it contains the same four characters in a row it removes them. I mean really for example, since when was Charles D i c k e n s o n offensive. The word in question here is D i c k e n s o n. and I have no idea whether this comment will make any sense at all if they do the same filter here -
Take a Look at Me Now - Miranda inson - http://gallery.mobile9.com/f/4628147/

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Reply   .   Report 11 Apr, 2:06AM
yeongshing

yeongshing ADMIN :

Hi, I have addressed this issue to our team, someone will look into the filtering soon.
Report 11 Apr, 11:49AM

AngelineeMonach:

Hi Dear Shing! Reject files List problem...
Today one file of mine(probably an ebook) was rejected, but I cannot identify which file.

The way the Reject Files List is configured it shows the files in decrescent File ID number, and only a limited number of files (e.g. 100 files - File ID 4600100 to 4600001 when a file that the ID number is outside the limit, the user won't be able to see it in the list.
Also, because the list is ordered using ID number, and not by order of rejection, if the file is not very recent (a day or 2), the user won't be able to point it in the list.

I would like to know which file was rejected, and why..
And, would it be possible to make it so that the files are put in order of rejection instead of ID File number?
Thanks in advance!

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Reply   .   Report 30 Mar, 7:56PM
wotthell

wotthell:

Did you ever get a response to this?
Report 06 Apr, 10:46PM
AngelineeMonach
Report 07 Apr, 3:02AM
wotthell

wotthell:

How did you know one of your files had been rejected?
Report 07 Apr, 3:06AM
yeongshing

yeongshing ADMIN :

"Taboo (Taboo Short #4) by Sam Crescent," I guess? It was rejected for duplicate.

Regarding your question: would it be possible to make it so that the files are put in order of rejection instead of ID File number?

Currently it is not possible to put in order of rejection instead of file ID because no required data being stored to make it list that way. There is no plan for adjusting the way rejected file list in near future yet.

BTW, we have increased the number from 20 files to show 50 files in the list in case you uploaded many files and if many being rejected, you can see why.
Report 07 Apr, 3:14AM
AngelineeMonach

AngelineeMonach:

@wotthell, I know because the number of files changed (-1). But I could not identify it on the list.

@yeongshing. Oh, I see. Yes the file is there. Thanks for indicating it!
Ok, I know you guys have some more urgent issues to fix. But it would be a great, if it could be arranged, when you have more time.
Yes, I noticed that the list is showing more files (thanks goodness)..
.
Report 07 Apr, 3:22AM
wotthell

wotthell:

Mine still says 20 rejected files - so nothing changed for me, it does list more than 20 but then you always did
Report 07 Apr, 3:36AM
wotthell

wotthell:

as for the rejected Taboo file - helps if everyone puts the full info when more than one author - seems you Angelinee used Sam Crescent (although not entirely sure cause I didn't see it before it was removed so just going by the info indicated on above post by Yeongshing. Jaded_Juniper used Jenika Snow rather than the full correct info as per the actual book because even Amazon didn't document it in the correct order i.e. Sam Crescent and Jenika Snow. This way no matter which author one searches for it should return in the results. Not to have both might give false negative results for whose who search using Author name(s)
Report 07 Apr, 3:51AM
yeongshing

yeongshing ADMIN :

@wotthell: yeah, the increased list was not done recently, it was increased in last year if not wrong. I mentioned it because i'm not sure whether it is able to show more than 20 files for her or not.
Report 07 Apr, 10:22AM
AngelineeMonach

AngelineeMonach:

Hello.. @wotthell I uset Title - Series - Author to identify the book. Yes, sometimes there are two authors and the site only lists one. I never identify the books by the number "20" that is indicated there; it doesn't work and I like to know why the file is rejected, so I load the list and verify the itens; it's easy when the file is very recent.

@yeongshing, yes, it shows more than 20 files, but as I always upload, I get several files rejected, and the list gets too short.
Report 10 Apr, 12:56AM

Zuza_987 PRO :

Hello Shing!
What happens on M9, to the number of downloads and favourites changed,
I do not have a list of people who Following, Following is empty, please check it,
thank you in advance!

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Reply   .   Report 29 Mar, 3:23PM
yeongshing

yeongshing ADMIN :

Hi, it is an update to solve some issues but we missed the point that how publishers need to see the info. We will review the update and change. Please wait while we are working on it.

Regarding unable to see Following people, we are checking and fixing it.

Thank you.
Report 30 Mar, 12:50PM
Zuza_987

Zuza_987 PRO :

Hello dear Shing!
Thank you for the answer, I hope that displaying the results of our downloaded files and favorites return to the previous version!
As for the my list Following still I do not have it, if you can fix it it this please and thank you in advance!
Report 30 Mar, 2:07PM

sksahoozzz:

Dear Singh my dailies not working ....

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Reply   .   Report 26 Mar, 4:10PM
yeongshing

yeongshing ADMIN :

Hi, we are checking on it.
Report 28 Mar, 11:06AM
sksahoozzz

sksahoozzz:

Thanks ... Wait.......ing
Report 29 Mar, 1:23PM

MieczysławPAWEŁ PRO :

Hello dear Shing!
In group LOT again can not edit, delete or add a new posts..

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Reply   .   Report 24 Mar, 9:17AM
yeongshing

yeongshing ADMIN :

Ok, we will check again what's the problem.
Sorry for the inconvenience.
Report 24 Mar, 12:18PM

MieczysławPAWEŁ PRO :

Hello dear Shing!
In group LOT even managers can not edit a post,
delete or add a new post - you just can not do anything!..

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Reply   .   Report 17 Mar, 6:34AM
yeongshing

yeongshing ADMIN :

Let us check.
Report 18 Mar, 1:20AM
yeongshing

yeongshing ADMIN :

We are fixing it.
Report 23 Mar, 12:06AM
MieczysławPAWEŁ

MieczysławPAWEŁ PRO :

Thank you dear Shing!.
Report 23 Mar, 3:02AM

Zuza_987 PRO :

Hello dear Shing!
Again, the problem is on my profile, I do not see the messages,
Please check it, thank you very much in advance!

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Reply   .   Report 08 Mar, 10:56AM

AngelineeMonach:

Me again.. #RedFace
My ebook (from december/2015) is showing in Quotes category. I do not have anything on "quotes" and it appeared this week. I am sure I uploaded using the correct category. o.O



Can it be fixed?
Thanks!

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Reply   .   Report 03 Mar, 3:04PM
yeongshing

yeongshing ADMIN :

Hey, we will check on it and come back to you later. By the way, have you edited anything just recently?
Report 04 Mar, 6:02AM
AngelineeMonach

AngelineeMonach:

In this file I edited (normally) the tags and deleted the spaces between paragraphs right before I posted here. I tried to upload a new preview becase the current one is not showing as you can see in the print, but it was not possible as the button "reupload" is not showing.
Report 04 Mar, 1:34PM
yeongshing

yeongshing ADMIN :

We are checking this issue now. Will update you again.
Report 07 Mar, 3:57AM
AngelineeMonach

AngelineeMonach:

Ok, it's in quotes category yet; I thought maybe it was kind of a glitch or something and would go back to normal.
Report 07 Mar, 1:23PM
yeongshing

yeongshing ADMIN :

Sorry, the file was mistakenly moved to Quotes, we will move it back as soon as possible. I can't move it, need the dev side to do something with it. Will update you again.
Report 08 Mar, 9:54AM
AngelineeMonach

AngelineeMonach:

Okay no prob... Thanks!
Report 08 Mar, 1:22PM

joy0002:

I have a problem every time I wish to open a page i get the Are you human, bot or alien? question and if i open another page immediately after answering the question I have to repeat the process again. It is tiring when i search for books to read to have to answer that question again and again when i have answered it less then a minute ago.
Thank you for everything and I hope you guys can fix the problem.

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Reply   .   Report 22 Feb, 5:58PM
yeongshing

yeongshing ADMIN :

The "Are you human, bot or alien?" is Captcha. It will appear once every certain number or pages browsed or files downloaded.

Did you open multiple tabs simultaneously when search ebooks? If yes, you just need to answer one, then the rest can refresh/reload page. It will appear again after a number of pages or downloads, but you do less work.

Let me know if this helps resolve your issue.
Report 23 Feb, 2:43AM
joy0002

joy0002:

Thanks you for your advice but i already tried it and it didn't work. that is why it became tiring at the end.
Report 24 Feb, 5:13AM
yeongshing

yeongshing ADMIN :

You can also try the following:
1. Try don't open too many tabs to download simultaneously.
2. Check if your browser has turn off cookies or block ads?
Report 29 Feb, 7:00AM