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wotthell:

Attention Yeongshng:
So to summarise the issues over the weekend that need attention by M9 tech team
1. Unable to Upload ebooks (not sure about any other section)
2. Covers on both personal gallery and search results - not all showing but titles/series/author are showing on those without cover image
3. Unable to download ebooks (again unsure if other sections have the same trouble)

any more issues?

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Reply   .   Report 16 Jul, 11:26AM
jaded_juniper

jaded_juniper:

I experienced ALL the problems above..
Report 16 Jul, 3:43PM
Angelicdragon64

Angelicdragon64:

I wonder how long it will take for them to fix their servers. Badly deprived here.
Report 17 Jul, 7:19AM
emily81

emily81:

Hope it will be fixed soon.
Report 17 Jul, 8:13AM
wotthell

wotthell:

Nothing will be done till Monday - and then we will need to wait and see if they can fix it in a day.
Report 17 Jul, 10:45AM
chnidy01

chnidy01:

hope it gets fixed soon
Report 17 Jul, 1:13PM
yeongshing

yeongshing ADMIN :

The issues you listed all seems to be caused by issue on server. We have not yet verified what is it and is checking. Working to get it fixed asap.
Report 18 Jul, 6:52AM
yeongshing

yeongshing ADMIN :

Hello, thanks for your patience. We released a fix for the issue, the problems with download, upload and broken preview images you were having should be gone. Please try again and let us know if you still having any issue.
Report 20 Jul, 2:55AM

Zuza_987 PRO :

Hello dear Shing!
Again, I have problems on my profile,
I do not see the message, please help and thank you in advance!

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Reply   .   Report 07 Jul, 8:19PM
yeongshing

yeongshing ADMIN :

Hi, we are updating your wall. You will be able to see new comments soon.
Report 12 Jul, 10:25AM
Zuza_987

Zuza_987 PRO :

Hi dear Shing!
Thank you for the reply!
I Hope that after the upgrade everything will be fine, I'll wait and hope
it will be soon!
Report 12 Jul, 12:56PM

Galina53 PRO :

http://gallery.mobile9.com/f/4662102/

Hello dear Shing! Please, add on page of my profile !

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Reply   .   Report 06 Jul, 2:07PM
yeongshing

yeongshing ADMIN :

Hi, we are updating your profile. The file will show soon.
Report 12 Jul, 10:24AM
Galina53

Galina53 PRO :

Hello dear! I want to know- Exists though small hope, what you restore a site? I receive many questions on which I have no answer.
Report 12 Jul, 10:43AM
yeongshing

yeongshing ADMIN :

We are restoring the lost data from back up server, however, some data that has not make it in time to back up server(eg. newest downloads info) or not being back up(eg. activities, notifications), we are not able to restore.

Regarding lost download numbers that cannot be restore, we can manually fill up the lost amount. The info we need from you is the last updated download numbers you saw.

By the way, we just released a fix and improvement yesterday. Today onward, should be able to see Activities and Notifications, and also comments and latest uploads should be able to update automatically too. I checked another account that have same issue with the members reported here, the new activities and notifications are showing correctly now. Latest uploads and comments are working fine too.

Can you check yours again?
Report 14 Jul, 11:23AM
Galina53

Galina53 PRO :

Now I see messages on a wall. Has checked up at several participants as I see.It is very good!!! Thanks!
Report 14 Jul, 12:58PM

Fizzyfifi:

yeongshing ADMIN : THIS AM i SAW 301hundred thousand download on my page - this pm my downloads are down to 282,086 Downloads - This has happened two to three times before where i have lost 100 thousand downloads - Can you please recalculate my total downloads and put the correct numbers on my profile page.

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Reply   .   Report 03 Jul, 5:29PM
yeongshing

yeongshing ADMIN :

Hi, the total download on profile will be updated soon. For individual files, the download number will be restored when it is being downloaded again.
Report 04 Jul, 11:27AM
Fizzyfifi

Fizzyfifi:

well as of july 4th 11.55 pm my download numbers are lower than yesterday - 279,616 Downloads
how does that happen???????????
Report 04 Jul, 6:25PM
pvlalina

pvlalina:

The same here. I posted about this yesterday but my post it's gone from what I see.
Report 12 Jul, 9:02AM
Fizzyfifi

Fizzyfifi:

today my total dowload is
Fizzyfifi260
Female
270,986 Downloads
from 279,616 Downloads on 04 Jul, 6:25PM
Report 12 Jul, 9:09AM

Zuza_987 PRO :

Hello, dear Shing!
Again, the problem is on my profile, my files are 0 downloads and also again
I do not see comments on my profile, please check it out. Thank you very much in advance!

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Reply   .   Report 02 Jul, 9:12PM
yeongshing

yeongshing ADMIN :

Hi dear, do you remember what is your original download number? Maybe we can try to recover it with faster way.
Report 05 Jul, 7:51AM
yeongshing

yeongshing ADMIN :

We updated your profile, should be able to see comments now. Regards.
Report 05 Jul, 7:52AM
Zuza_987

Zuza_987 PRO :

Yes, now I see comments, thank you very much dear Shing!
Best regards....
Report 05 Jul, 11:03AM

merindavj:

I am battling to get going on the new made over version of mobile9. Can you please reset all my attempts and re-send the confirmation email? Or how can I delete my profile and start from scratch?

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Reply   .   Report 04 Jun, 8:52AM
oneappmarket

oneappmarket PRO :

i think they are having some issues right now as uploading isn't working either, hopefully it gets sorted soon!
Report 04 Jun, 3:31PM
yeongshing

yeongshing ADMIN :

@merindavj, Hi, what would you like us to help you with?
Report 13 Jun, 10:55AM

wotthell:

Point blank refused to accept the file even though the original is not the same book
gives this message - I proceed to click on the link to try again, use up more data repeating the upload and yet again the error message returns

Please deal with it



comment_photo_167137.jpg  ( Edit )

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Reply   .   Report 02 Jun, 8:42AM
yeongshing

yeongshing ADMIN :

Noted. Will check and update you later.
Report 02 Jun, 10:09AM
jaded_juniper

jaded_juniper:

Had similar experiences with several books. And yes, the book i tries to upload is totally different that the one in the 'original' link...
Report 03 Jun, 12:32AM
wotthell

wotthell:

Only once has the "Original" ever come back with a positive, correct result and it happens very frequently.
Report 03 Jun, 2:42AM

Fizzyfifi:

I Had 13 notifications - but the page showed only one
I uploaded a lot of books last thursday and do not see them on my profile page can you please refresh my profile page - admin thanks

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Reply   .   Report 31 May, 10:02AM
yeongshing

yeongshing ADMIN :

The problem is not solved yet. Manually refreshed your profile. I will try to request a manual refresh for your profile every few days if possible.
Report 31 May, 10:38AM
Fizzyfifi

Fizzyfifi:

thanks much appreciated
Report 31 May, 1:33PM

ynuzq:

Hello, the website of the theme of the column when you can open the cm-launcher sub directory?
I made a theme, which is used on the cm-launcher platform.
But mobile9 did not Cmlauncher.
My first theme downloads are 92, why do I pass the second theme downloads is 0?
I passed the two Cm-launcher theme.

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Reply   .   Report 27 May, 3:20AM
yeongshing

yeongshing ADMIN :

Hi, does CM-Launcher has many user made themes and a theme maker that everyone can use?

You can't upload CM Launcher theme if it's not compatible with any other launcher that listed in the sub-category.
Report 31 May, 10:06AM

teacherman:

hi again i lost my points
please check it
thank you very much

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Reply   .   Report 21 May, 9:38PM
yeongshing

yeongshing ADMIN :

Is your point 11.1M?
Report 24 May, 9:36AM
teacherman

teacherman:

no 11.2 or more
Report 26 May, 7:42PM
yeongshing

yeongshing ADMIN :

Ok. Just not long ago, we made some improvement to be able to restore the number automatically, and it will be restored in a week when the system update your profile data. Let us check it again on Monday to see if the number restored. If not, we will take the next step to fix it.
Report 27 May, 3:36AM
teacherman

teacherman:

thank you Admin
Report 31 May, 9:54AM